Contributor
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59 Messages
Xfinity land line phone rings once then stops
This started happening a few months ago. As mentioned in this older postings it happens in spurts. Problem was not resolved 3 years ago.
https://forums.xfinity.com/conversations/home-phone-service-equipment/xfinity-voice-rings-once-then-stops/6375822a384cbc5bcf9cfc5a
My Xfinity land line will ring once & stop, and leaves no caller ID. This happens about 3 times within an hour and won’t happen again for a few days. It hasn’t happened for a few weeks & I thought the problem might have been fixed. But it happened again late last night.
Any ideas what is going on?
Thanks
XfinityDuron
Official Employee
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567 Messages
6 months ago
Hello @user_793642 I will be more than happy to assist with your phone issues. How long have you had this issue with your device?
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user_629035
Visitor
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1 Message
2 days ago
I'm having the same issue. Seems to have popped up in the last couple months. There will be days when it happens three or four times within an hour, at all hours of the day and night. It is most annoying when it happens at 2 or 3 in the morning. Rings once and then stops. I have a wireless base plugged directly into port 1 on my xfinity gateway and cannot for the life of me figure out what's going on. I contacted support a few weeks ago via chat and they told me they took action and it would not happen again. What they did to "fix" it they did not say other than telling me to be sure I was blocking SPAM calls. All was quiet for the last couple weeks. Well it started again last night, twice around two in the morning, and another couple times at 5 and 6 in the a.m. I finally got up and stuffed the wireless handset into my closet.
This is so frustrating.
To be totally transparent, the utility company cut the comcast cable for the neighborhood two days ago. after it was repaired and I got my Internet, TV and Voice restored, however I could no longer Stream any channels via the Xfinity Stream app. I have one cable box still (that was fine) but any Smart TV with the APP failed with an error code of TVAPP-00281. After two hours on the chat, and two technicians later they said they reset my Xfinity account and once I reset my gateway I was able to watch TV thru the Xfinity Stream app. About 4 hours later the phantom "ring once" started again.
I'm at wits end - not sure if it was ever fixed to begin with or if it was re-aggravated by something the technician did last night but I'm at a loss for how to fix it for good. HELP!!
(edited)
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