Xfinity land line phone rings once then stops

This started happening a few months ago. As mentioned in this older postings it happens in spurts. Problem was not resolved 3 years ago.
https://forums.xfinity.com/conversations/home-phone-service-equipment/xfinity-voice-rings-once-then-stops/6375822a384cbc5bcf9cfc5a

My Xfinity land line will ring once & stop, and leaves no caller ID. This happens about 3 times within an hour and won’t happen again for a few days. It hasn’t happened for a few weeks & I thought the problem might have been fixed. But it happened again late last night.

Any ideas what is going on?
Thanks

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XfinityDuron

Official Employee

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302 Messages

1 month ago

Hello @user_793642 I will be more than happy to assist with your phone issues. How long have you had this issue with your device?

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U

user_793642

Contributor

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58 Messages

Sorry for the late response, I found your email in my spam folder.

I've had the problem for a several months and it's random. It happened a few days ago & only rang once. I was waiting for it ring a second or third time & then write down when it happened. Since it only rang once I didn't write when it happened. But I will next time.

(edited)

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19 days ago

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XfinityRichard

Official Employee

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2.5K Messages

Hi there, @user_793642 I'm very sorry for the trouble you are experiencing with your Xfinity Voice. Are you still experiencing trouble since it's been a few days since we last spoke?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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17 days ago

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Flex

user_793642

Xfinity land line phone rings once then stops

XfinityDuron

user_793642

XfinityRichard

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