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Xfinity Flex times out
Anyone else have issues where their Xfinity flex just stops working and restarts? I've had this happen at least 3 times every time I watch Netflix, or any other streaming service on my account. I'll be halfway through watching a show, then it'll stop and take me back to the flex home page.
Osurac
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2 Messages
4 years ago
And the services are going through the Flex box.
And I checked my router, and it's not an issue there.
I have noticed this issue for the past couple of months.
Today is 1/24/21
My expectation is that it is the Flex service issue.
Can someone from Flex support respond here?
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ACarlson1
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2 Messages
4 years ago
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Osurac
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2 Messages
4 years ago
I originally would reset my cable modem and wireless router, and wait for the Flex service to come back. It works, but it does not fix the root problem. It will happen to me the following day or so.
I also found that if you scroll to the end of the apps, there are some options: account, settings, help.
Going into help, there is an option for resetting the Flex box. That works too.
But I am looking for is a fix to the root cause of the Flex service crapping out.
I was hoping an XFinity support person was monitoring these forums to provide an answer for a fix.
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SMay219
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1 Message
4 years ago
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user_421789
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1 Message
4 years ago
Does xfinity fixed this issue? I just got xfinty flex and it happens in all apps. I can not watch a single show, reset, restart again, watch 10 min, black screen, back to flex home page.
Going back to Amazon fire stick.
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