Xfinity Flex remote control is terrible

Who ever designed this remote obviously did not try using it.  I could care less about voice control, but the navagation buttons (up, down, left, right and select) are horrible. They don't stick up enough and are extremely hard to press.  This make setting up and logging into your various services very difficult. Comcast really has to fix this design. The other buttons are fine, but navagation is critical to it's operation.