pppappas's profile

Frequent Visitor

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5 Messages

Sun, May 3, 2020 7:00 PM

Xfinity Flex remote control is terrible

Who ever designed this remote obviously did not try using it.  I could care less about voice control, but the navagation buttons (up, down, left, right and select) are horrible. They don't stick up enough and are extremely hard to press.  This make setting up and logging into your various services very difficult. Comcast really has to fix this design. The other buttons are fine, but navagation is critical to it's operation.

Responses

New Poster

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5 Messages

1 y ago

Totally agree. And if your hands aren't completely dry, it shows grease. But the worst thing is how hard it is to push those buttons.

pppappas

Frequent Visitor

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5 Messages

1 y ago

I just bought the older XR11 remote on ebay and it's much better. The nav buttons real and easy to press, at it works fine with the Flex.  I could have exchanged the XR15 for the 11 at a Comcast store, but when I drove over there was a long line that barely moved.  Wasn't worth my  time to wait.  10$ for a new XR11 on ebay was a bargain.

Contributor

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42 Messages

1 y ago

Any idea what the 4 buttons in the corners around the arrows are for? There's no hint on-screen or on the website what they're for. 

New Poster

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1 Message

8 m ago

Is anyone having an issue where the remote's range is very short? I have to basically get very close to the box. This isn't going to work for me unfortunately unless I can get further away from the box.

XfinityChad2

Official Employee

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142 Messages

8 m ago

Which remote do you have? Does it have number keys? And have to paired it with the STB - holding the mic button to launch the pairing screens?

Visitor

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1 Message

How do you get it to FF or Rew?

New Poster

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1 Message

8 m ago

On top of sticky buttons that are hard to press, the responsiveness and connectivity of the remote is very shoddy, especially in comparison to previous models. I'm fairly adept with tech setup and usage, but the voice control is extremely frustrating. The XR15 is a downgrade from the XR11 in virtually every way, the only plus being its smaller and more comfortable to hold, but I would trade that in a heartbeat for a remote with better function. It takes some skill to build a streamlined and simplified TV remote that is still stressful to use.

New Poster

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1 Message

8 m ago

This is the worst remote i have ever used. I can't believe how hard i have to push some of the buttons to make them work. Horrible design

New Poster

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1 Message

7 m ago

Mine was like that during the initial setup. After the setup completed, it worked from much further away. I was getting a max range of maybe 5 feet at first, now it’s working fine at well over 10 feet away.

Visitor

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2 Messages

6 m ago

Totally agree! Comcast needs to get a remote that is user friendly.

Visitor

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1 Message

2 m ago

I totally agree! (I needed 20 characters)

Regular Visitor

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4 Messages

2 m ago

I agree 100%.My fingers are so sore from this dumb remote.

Visitor

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2 Messages

2 m ago

Yep; the newer remote is functionally made for itsy bitsy fingers.  local Xfinity store swapped out the junk remote for the "older"one and all is well.  Hard to believe the new remote was tested! 

Visitor

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1 Message

25 d ago

We just installed the Flex satellite box for our 4k TV and a new gateway for the wi-fi.   All went well until we tried using the remote.  The buttons are so hard to press, my wife broke a nail!

Visitor

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1 Message

15 d ago

I agree. It is horrendous.     With the old silver remote I could find my programming in a matter of seconds. Now I search and search and search and try different channels and try to group channels and honestly I just want to throw it through the TV screen. The voice activation does not help 80% of the time.   I have missed the first 10 minutes of so many shows and ball games because I cannot get this remote to show me the search feature in any usable format. Let’s not even talk about how bad it is for my 88-year-old mother who has been a Comcast/Xfinity patron since the mid-1970s and now they fail her because their products and services are so elderly unfriendly. If she tries to call to get help, they do everything in their power to keep her from reaching a human being.    I have been at her house and tried to call for help and it takes seven or eight calls in to thwart the system into not forcing us into the automated area and get to a person. That’s a really nice way to thank people who have used your service for so many decades and on who’s backs and subscriptions you built your business. If there was another option in either of our areas we would be using it in a heartbeat.    

Official Employee

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127 Messages

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