Xfinity flex not working

My Xfinity flex isn’t working. When I turn on my tv using the flex remote, there’s an error screen telling me to call 1-800-Xfinity and a code in the bottom right corner of the screen XRE-00250. I’ve tried hitting the refresh button, turning it off and on, and unplugging it. I let it sit overnight but it’s still not working. I’ve called and tried the chat bot, but the bots don’t know what I need help with and haven’t put me in touch with a live agent.

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XfinityAirelle

Official Employee

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3.3K Messages

1 hour ago

user_sc4vak

We’re sorry you’ve been stuck dealing with that, especially after already trying the refresh, power cycle, unplugging it overnight, and still not being able to get through to someone.

The XRE-00250 error usually means the Flex box is having trouble recognizing the account or service it is tied to, so this may need an account/equipment refresh from our side instead of more basic troubleshooting. Since you have already tried the main steps, we do not want to keep sending you in circles.

Can you please send us a direct message with your full name and service address so we can take a closer look?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

Talk to you there!

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Flex

user_sc4vak

Xfinity flex not working

XfinityAirelle

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