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JPedi
1st Topic

Regular Visitor

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3 Messages

Friday, January 17th, 2025 7:30 PM

X1 box quits while watching

Almost every day trying to watch a Peacock TV show it quits during the show, "something went wrong". DUH!  Checked wi-fi with the phone and it's working fine, all pods on with strong signals (the tv is in the bedroom 10 feet from a "strong" pod).  However, sometimes when I go to the Xfinity app I have to turn off wi-fi to get it to load on cellular and then often it says everything is working properly but sometimes the app says "cannot test the device".  Other times the app locks up with a blank white screen and I have to turn the phone off and back on.  So the question is, do I have a bad X1 box or a bad gateway or is the system just buggy and I should forget it?

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Updated 

27 days ago

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DreamSayerZ

Problem Solver

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670 Messages

1 month ago

@JPedi If you haven't already tried this, unplug your gateway and the X1 box. Wait a minute. Plug in the gateway first, once online plug in the X1 box.

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CC_Tony

Retired Employee

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1.4K Messages

30 days ago

@JPedi, hello! I am sorry to hear that you are having issues with Peacock TV. Did you have a get a chance to try @DreamSayerZ's suggestion? Also, how long has this been going on for? Is this affecting other apps or channels?

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JPedi

Regular Visitor

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3 Messages

@XfinityTony​ I did try unplugging the box as well as unplugging the gateway, tested the whole system via the app and none of that helped.  For the last couple of days we have been able to watch for about 2 hours a night without getting zapped so maybe it "healed".  The problem was ongoing for maybe a month off and on, then when I posted this message it had been failing every night for a few days, essentially unusable.  We have not been trying other channels or apps, stuck on the Peacock TV series Law & Order Criminal Intent for a few more seasons.  

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27 days ago

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XfinityJorge

Official Employee

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1.9K Messages

 

JPedi Thank you for the response and our team is happy to hear that update. If you are conituning to have issues and would like for us to trouble shoot please send us a DM. 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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27 days ago

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