Hey @user_778c1f, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the equipment and prepaid services. I would be more than happy to offer my assistance looking into this further for you.
If you are a current subscriber to our NOW Internet or Xfinity Prepaid Internet, the cable modem is customer owned equipment and we do not provide upgrades. The equipment used with the NOW Internet and Xfinity Prepaid services are the only modems we provide for purchase. As it is customer owned equipment, we do not provide equipment swaps, upgrades, and more.
DreamSayerZ
Problem Solver
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610 Messages
4 months ago
@user_778c1f What equipment is it that you are referring to? Your Flex box?
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XfinityDemitrius
Official Employee
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1.4K Messages
4 months ago
Hey @user_778c1f, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the equipment and prepaid services. I would be more than happy to offer my assistance looking into this further for you.
If you are a current subscriber to our NOW Internet or Xfinity Prepaid Internet, the cable modem is customer owned equipment and we do not provide upgrades. The equipment used with the NOW Internet and Xfinity Prepaid services are the only modems we provide for purchase. As it is customer owned equipment, we do not provide equipment swaps, upgrades, and more.
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