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Wednesday, September 13th, 2023 4:36 PM

Unsubscribe

How do I unsubscribe from an app? I was trying to log into my Starz account on the flex device and it subscribed me for a new account so now I’m paying for 2 Starz accounts.

Official Employee

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126 Messages

7 days ago

Hi there @user_9652a9 ! This link may help you! : https://www.xfinity.com/support/articles/x1-manage-channels-app-overview Let us know if it works, if not we can assist further. Thanks!

Contributor

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247 Messages

@XfinityFrank@user_9652a9 This customer needs to cancel their Starz subscription with you. They already have a Starz sub and was trying to login using their current credentials. Since the Starz app on Flex doesn't allow this, they accidentally subscribed again.

(edited)

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