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Tuesday, October 22nd, 2024 8:18 PM

Subscription not updating

Good afternoon,

I went into settings on my Xumo box to update my subscription for Paramount from Paramount + to Paramount + with Showtime. The Xumo box allows me to go to settings> apps / subscriptions > and shows the two selections, but I can’t select one over the other, meaning I can’t make a selection.  

Can someone please fix this?

Thank you  

Official Employee

 • 

2.6K Messages

2 months ago

Hey there, user_tvtp0n, thanks for reaching out through Xfinity Forums regarding your Paramount+ subscription. We watch a lot of Showtime in my household, so I understand wanting to add that subscription to your Xumo box. I have been watching The Chi recently! We would be happy to help you with getting this added. Have you tried restarting your box to see if that helps with adding the subscription? 

 

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