Visitor
•
2 Messages
Stuck on setup
Xumo box will not complete setup. Gets stuck after entering PIN on checking your status. I’ve reset it, exchanged it, reset it again and again and again. Nothing works. Tried the chat and that was a joke. Got nowhere as usual. Been fighting this over a month. Paying for service that I cannot use!
XfinityJeff
Official Employee
•
1.1K Messages
2 hours ago
Good morning @user_1g28v0, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Xumo box, but you have come to the right place for assistance with this issue. When you get to the part in the setup that says checking status, do you ever get an error message/code?
0
0