Streaming Flex box

Wow, Comcast. Twice now I've been sent a streaming Flex box (I guess that's what it's called though it doesn't say as much on the packaging) so I can potentially be wooed away from Netflix and Hulu by watching the Peacock thing. Neither box worked.

You'd think a person would get used to disappointment from Comcast but I still am surprised and a little bummed each time.

Has anyone else had the remote fail to pair with the box? It's like Im poking a platic spatula for all the good it does, both times.