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Tuesday, April 23rd, 2024 1:50 PM

Stolen flex box

My ex roommate stole my flex box and remote and cords when she moved out and I’ve been trying for months to get it back will I get introuble or fined if she doesn’t return it since the account under my name and address 

Official Solution

Problem Solver

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434 Messages

2 months ago

@user_75e6f8 You are responsible for the equipment. If you change or cancel your service, you need to return the Flex box. Xfinity will charge a fee for non-returned equipment. Since the item was stolen, you could file a police report. Perhaps letting your ex roommate know that you will do that might expedite it's return!

Official Employee

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1.2K Messages

2 months ago

@DreamSayerZ  is correct. 

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