24 Messages
Slow response by Xumo box in starting apps, responding to actions
Previously a happy customer with the Xfinity Flex, I made a mistake in ordering a Xumo Box and the experience is frustrating. I see some posts that describe similar experiences.
First issue is performance - Xumo is really slow to respond! When I press a button on the remote to select an app it takes ~3-5 seconds just for the app logo to show on the screen, and then it takes 4-7 seconds for the app to launch. Overall it can be anywhere from 5-10+ seconds from clicking on the remote to being in the app. On the Flex pressing the button had an instant response, and app launch usually 2-3 seconds, so a huge difference.
Customer support walked me through factory resetting the box, upgrading, signing in to my service again, etc. with no difference in performance. What is your experience?
FlowingBits
24 Messages
6 months ago
Does the lack of replies mean no one else is experiencing lag and slow responses from their Xumo box? As part of an completely unscientific survey, I'm curious how long it takes for AppleTV or YouTube launch (from the time you select the app via your remote to the point where it's fully running) on your Xumo box, and your Flex box if you still have one.
Otherwise, the next step that was suggested was to take the box in for a replacement but I'm a bit skeptical of that...hardware doesn't usually fail by just responding slowly, at least in my experience.
Xfinity employees and forum moderators, your expert opinion would be appreciated. Thank you.
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