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tony166
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Conversationalist

Regular Visitor

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7 Messages

Wednesday, November 6th, 2024 3:15 PM

Return Flex box

I deactivated my flex and need to return it.  The nearest Xfinity Store is 35 miles away, and I am not driving that far just to return the box.  So what is the next step

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1 day ago

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DreamSayerZ

Problem Solver

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548 Messages

3 days ago

@tony166 Check out the return options at this link. You can bring it to a UPS store.

https://www.xfinity.com/support/articles/returning-your-equipment

(edited)

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XfinityAirelle

Official Employee

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2.1K Messages

1 day ago

 

tony166 Hi there! This is a great question. You can return your equipment to any UPS store along with our service centers. I'm so glad we offer UPS as an option for customers who do not live near an official service center. You can view the formal return process to our UPS stores here:

https://www.xfinity.com/support/articles/returning-your-equipment

 

We hope this helps. Please let us know if you have additional questions. We are her to help! 

 

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