Hey @user_tea4ji, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting. What exact issues are you experiencing with the set-top box and remote? Are you able to get video/picture from the set-top box but unable to control using the remote? Have you tried everything with the remote such as swapping batteries, testing functions on the television, swapping the remote, and more?
XfinityDemitrius
Official Employee
•
2.9K Messages
9 hours ago
Hey @user_tea4ji, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting. What exact issues are you experiencing with the set-top box and remote? Are you able to get video/picture from the set-top box but unable to control using the remote? Have you tried everything with the remote such as swapping batteries, testing functions on the television, swapping the remote, and more?
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