Visitor
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4 Messages
Repeated reordering of replacement Flex boxes
I had a defective set of streaming boxes right from the beginning. I just ordered my sixth set of replacements, received the confirmation order in the chat, and received the same “promises” that they’ll arrive in 2-3 days. It’s been almost 3 months…. I have yet to receive a confirmation email and text for any of the orders, so I’m not holding my breath this time either. In the meantime, I’ve been paying for services and equipment I don’t have. I understand I can go to the Xfinity store and pick up a set, but that is 2 hours round trip not including standing in line.
Xfinity can do better, because I never had this issue in the past.
Community Best Answer
XfinitySeth
Official Employee
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1.3K Messages
12 days ago
Hello user_c9233d 👋 Thanks for your post, and we're here to help! If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, I'd be more than happy to look into the equipment you ordered.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityFrank
Official Employee
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2.5K Messages
5 days ago
@user_c9233d, once again, we appreciate you working with us on your Flex/XUMO box replacements. Although, we had some system issues, and you had to pick them up, I am glad they are working for you now. We're here if you need anything else. Feel free to make a new submission post any time. Take care!
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