8 Messages
Peacock Premium Plus thru Rewards
I receive Peackock Premium thru Xfinity Rewards. I also have Flex. I read that I am unable to upgrade to Peacock Premium Plus thru Xfinity or thru Peacock at this time.
This appears to be true but thought I'd check with your team. Thank you.
XfinityDena
Official Employee
•
2.3K Messages
9 months ago
Thank you for reaching out @user_62bqp0 To manage your subscription you would need to follow the link: https://www.xfinity.com/support/articles/peacock-manage-subscription You may want to contact Peacock Customer Support directly about an upgrade to Peacock Premium Plus https://www.peacocktv.com/help/article/contact-us-in-customer-service
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mkiefer96
3 Messages
9 months ago
I am in the same boat with you. I have contacted Xfinity and no one knows how to upgrade to ad free or access the account on "their" website like it says on peacocks website. Then when I contact peacock they state you have to go through Xfinity. I did the websites the websites from the answers and got nowhere. it seems like you can't do anything.
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user_62bqp0
8 Messages
9 months ago
I would gladly pay the $6/mnth to go add free if only the rewards-given Peacock Premium would allow that upgrade.
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user_nm4n85
1 Message
8 months ago
Wow! This is just frustrating, isn’t peacock owned by Xfinity anyway. It’s ridiculous to have to pay full price to get the ad free option, when we are willing to pay the difference. it seems like there’s supposed to be an option based on this article, but don’t have a set top so can’t even try
https://www.xfinity.com/support/articles/peacock-manage-subscription
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matttt17
2 Messages
6 months ago
This was absolutely possible before by paying a little extra. Why would they take this option away? To force us to watch commercials? That has to be what it is and is something you can do when you have a monopoly on good internet I guess. Not a good look taking this option away. Nobody wants to watch ads.
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