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DreamSayerZ
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Problem Solver

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624 Messages

Monday, April 4th, 2022 6:29 PM

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Paramount+ slow and laggy

Why is the Paramount+ app so slow and laggy on the Xi6-T? The screen refreshes are super slow to load/draw, doing searches hesitates and hiccups. When I press the back button while watching a show, it takes almost a minute to go back with a spinning circle onscreen. All of the other apps on the device work fine and are quick. Just the Paramount+ app is buggy. A reboot of the device doesn't do anything to improve. The app built in my Samsung TV works perfectly fine.

Question

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Updated 

3 years ago

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CCJosh

New Problem Solver

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452 Messages

3 years ago

This is certainly not the experience that we want you to have when trying to use your Xi6-T to stream your favorite shows and movies, @DreamSayerZ. Restarting your device is a great start to help improve issues like this. Have you had a chance to check if you have the latest Paramount+ application installed? Another step that can help is rebooting your modem as it could be causing an unknown error with this specific application when it loads. Let us know if that helps! 

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DreamSayerZ

Problem Solver

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624 Messages

@XfinityJoshD​ How do I check if I have the latest Paramount+ app installed? Doesn't the box handle that? All the apps are already pre-installed.

3 years ago

0

CCRobert

Official Employee

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455 Messages

@DreamSayerZ That's an excellent question. Open the Paramount+ app, and select “Settings.” Click “System”, then “Software Updates." Select “Update Software” to update to the latest version of the Paramount+ app.

I no longer work for Comcast.

I am an Official Xfinity Employee.
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3 years ago

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DreamSayerZ

Problem Solver

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624 Messages

@XfinityRobertA​ There is not a System option in Settings. The only choices are My Account, Video, Legal Notices, Support, Parental Controls and Closed Captions. This is an Xi6-T Box. I don't see a way to update any of the apps installed on this box.

3 years ago

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CCJimmy

Problem Solver

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492 Messages

@DreamSayerZ thanks for checking. Are you experiencing the same issues on other devices? 

I no longer work for Comcast.

3 years ago

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DreamSayerZ

Problem Solver

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624 Messages

@XfinityJimmy​ No. The app works fine on my other devices. It's only slow, laggy and sluggish on the Xi6-T box. It seems this app does need an update to improve the performance.

3 years ago

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