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Thursday, October 26th, 2023 4:54 PM

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Numbers/Letters Not Working on XR15 Remote

Hi All -

Has anyone had the issue where neither the letter nor number keys on the XR15 are working for the XFinity Streaming App? I was on with customer service for over an hour trying to pair/re-pair, factory reset, but nothing seemed to work. The volume and power buttons work, however.

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