7 Messages
Flex/X1 Question
Hello all -
I recently dropped Directv and picked up xfinity "tv and streaming" as a replacement. Since I was previously an internet subscriber, I already had the flex box. Should I also have gotten a different cable box for this service? I've had tons of issues with the three X15 remotes so far (numerical and alphabetical buttons don't work, remote is very laggy, etc.). I was on the phone with tech support for over an hour without any help at all. They finally said they are going to send me a new remote, but I'm fearful that this issue is deeper than that. Any help would be appreciated. Do I even have the right equipment?!!!!
user_brbqlu
7 Messages
1 year ago
Hi All -
Has anyone had the issue where neither the letter nor number keys on the XR15 are working for the XFinity Streaming App? I was on with customer service for over an hour trying to pair/re-pair, factory reset, but nothing seemed to work. The volume and power buttons work, however.
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XfinitySara
Official Employee
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1.3K Messages
1 year ago
Hello, @user_brbqlu! Thank you for creating these posts about your Flex equipment concerns. We've merged the two posts since their content is regarding similar topics, and we want to ensure that every question is answered. To clarify, have you upgraded from an Internet-only + Flex plan with us, to both Video (broadcast TV) and Internet services? If so, you would likely need different equipment for a primary TV Box, and this could affect how your current Flex system (and remote) works. Would you be able to check your current box and let us know if it's an Xi5 or Xi6 model?
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