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Derkos
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Visitor

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1 Message

Wednesday, August 4th, 2021 5:02 AM

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Not able to login to apps on flex

Can someone answer this question ??? 

What's the point having flex if you cannot login to your apps !!! 

Question

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Updated 

3 years ago

3.1K

8

This post was created from this comment on different post
XfinityAmandaB

Official Employee

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2.2K Messages

4 years ago

Hello there @Derkos! I appreciate you reaching out for help with your apps on your flexbox! We definitely want you to be able to use any subscription you have already when using your flexbox! For each app when you first log in there will be a sign-in option or a Subscribe option. Subscribe would be setting up the billing using your Xfinity monthly bill. If you use the sign-in option you will need to pick the provider that includes your subscription. For example, I have Hulu through my cell phone provider I have to click them as the provider and use my login for that account to complete the setup. 

Depending on the app you will see a code to confirm the setup and you may need to enter it on a webpage to complete the pairing to the Flexbox on some apps as well. If you are being billed for any apps you do not need or want we can always help manage anything you can not using your voice remote! You can check out this link here to see options to manage your application subscriptions. [Manage Xfinity subscriptions](https://comca.st/3jk5S63)

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user_697ae2

Visitor

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1 Message

4 years ago

The problem is that there is no interface to login to (specifically for me) STARZ or Showtime. Also, I accidentally subscribed to STARZ thinking it would allow me to log into my existing account and it did not. I ended up having to cancel the subscription over the phone because the subscription did not show up in the manage subscription section. I’m concerned that the STARZ subscription as it currently is through flex, did not provide the option for multiple profiles. I have a few friends with the same problem. There seems to be a few bugs to work out.

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user_1d2b30

Visitor

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1 Message

4 years ago

I’m having the exact same issue. 

3

XfinityMarcos

Official Employee

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2.3K Messages

Hello, @user_1d2b30, I'm sorry to hear you're having issues logging into your app on the Flex platform. I stream pretty much everything these days, so I would be trying to get this figured out as well if I was in your shoes. Are you getting any error codes when you attempt to sign in, or are you not seeing any sign-in option? Also, is this happening on multiple apps or just one?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_bvd5

Visitor

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1 Message

I am having the same issue and the customer support person I spoke to told me it was "a STARZ issue" but there is no button to sign in like other apps like Netflix have when you initially go to the app. 

4 years ago

XfinityChad2

Official Employee

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263 Messages

Starz is not an “app” that you sign into yet.  Believe it’s on the roadmap.  

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

kcal12

Visitor

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1 Message

4 years ago

I am also having this issue! I have an existing Starz account and recently got a flex box with my new xfinity internet. I went to log into the the Starz app on the menu and I only got two options "subscribe now" or "exit" -- no "log in" option appeared at all. 

As I already have a subscription (paid ahead, so not worth cancelling) - I would need a "log in" option that just is not there. 

Would love any solutions anyone has found. Thanks!

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Mochanic

Visitor

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1 Message

3 years ago

Same for me!  How ABSOLUTELY RIDICULOUS is it that there is NO SIGN IN OPTION!  Mine is for AMC+.
3 useless chats, 2 of which the people basically stopped responding when they couldn't figure out the issue, and the 3rd also could not figure out anything so they decided to setup an appointment for someone to come out and possibly swap out the box.  It's NOT a hardware issue!!  It's 100% a software issue caused from the idiots doing the programming!  Want to fix the majority of the problems?  Start by firing all the idiot millennials that know nothing and hire real software engineers!

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XfinityThomasC

Official Employee

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2.5K Messages

Hello and thank you! I really appreciate you being a member of the Comcast Family! Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_37576c

Visitor

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1 Message

@Mochanic I am having the exact same issue with amc + there is no way to login

3 years ago

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CCStephanieK

Problem Solver

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909 Messages

Hello, @user_37576c. I would like to look into your account permissions to see if AMC is registering correctly for you to login into. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

3 years ago

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sportay24

New Poster

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6 Messages

3 years ago

I’m having same issue with showtime. It only gives a subscribe option. Please help

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Jimrobzim

New Poster

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2 Messages

3 years ago

When will flex get the actual Starz app?  The Starz icon is useless for Starz subscribers.  

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XfinityNicolas

Official Employee

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1.1K Messages

Hey @Jimrobzim, thank you for reaching out to us on our forums. There hasn't been any updates on the Starz app being added at this time. You can use the Xfinity Stream app to view Starz content with Flex.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

sportay24

New Poster

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6 Messages

3 years ago

Finally, after many messages back and forth all with different reps one of them told me this:

“We have added a disclaimer when the app is opened "You are entering a third party application." If you change your mind in the future and enroll to Showtime through us, it will be billed on the Xfinity account and the other subscription can be discontinued.”

so why didn’t they just say this in the first place?

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CCHeather

Problem Solver

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1.1K Messages

@sportay24 Our apologies for any inconvenience or frustration this has caused. We do provide support for some third party applications as the network has given us the ability to do so. Showtime is not one of them. Thank you so much for your understanding, and have a great day! 

I no longer work for Comcast.

3 years ago

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