U

Visitor

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2 Messages

Mon, Jul 26, 2021 8:59 PM

No playback on center speaker

I am using a Sony STR-DH590 receiver with a 3.0 speaker configuration. I am not able to get sound through my middle speaker. It seems that all the passthrough is through my side speakers. I am able to get sound through my chromecast and TV. I have tried each sound setting in the xfinity settings, but with no avail.

Responses

Official Employee

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214 Messages

2 m ago

Hi, @user_62cfc3. There could be a few reasons why it only comes through in stereo. Can you tell me what TV box model you have? It will be on the bottom.

Visitor

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2 Messages

@XfinityEthan my model is TX061AEI for the Xfinity Flex Box. My TV is Toshiba 55L421U. 

XfinityJoeB

Official Employee

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6.9K Messages

Thanks for replying with the box model. This box passes audio through HDMI, which can provide audio via stereo sound or surround sound depending on the programming you are watching. Not all programs feature full surround sound. In many cases, programs may only contain left and right stereo audio.

Please check out these articles from our website on surround sound and Audio Output:

https://www.xfinity.com/support/articles/dolby-digital-surround-sound 

https://www.xfinity.com/support/articles/x1-audio-output

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