U

Visitor

 • 

2 Messages

Monday, July 26th, 2021 8:59 PM

Closed

No playback on center speaker

I am using a Sony STR-DH590 receiver with a 3.0 speaker configuration. I am not able to get sound through my middle speaker. It seems that all the passthrough is through my side speakers. I am able to get sound through my chromecast and TV. I have tried each sound setting in the xfinity settings, but with no avail.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

1.4K Messages

4 years ago

Hi, @user_62cfc3. There could be a few reasons why it only comes through in stereo. Can you tell me what TV box model you have? It will be on the bottom.

Visitor

 • 

2 Messages

@XfinityEthan my model is TX061AEI for the Xfinity Flex Box. My TV is Toshiba 55L421U. 

Official Employee

 • 

7K Messages

Thanks for replying with the box model. This box passes audio through HDMI, which can provide audio via stereo sound or surround sound depending on the programming you are watching. Not all programs feature full surround sound. In many cases, programs may only contain left and right stereo audio.

Please check out these articles from our website on surround sound and Audio Output:

https://www.xfinity.com/support/articles/dolby-digital-surround-sound 

https://www.xfinity.com/support/articles/x1-audio-output

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

32 Messages

3 years ago

The problem is not the programming, it's in the Xfinity boxes themselves. Numerous customers have reported the same issues, which only happen on the newer X1 and 4k boxes. I went from a legacy DVR box (perfect sound) to a XG1v4 box, and the missing center channel problems started immediately.

What appears to be happening is the new boxes are falsely sending the signal that the accompanying audio is always DD 5.1, when most of the time it isn't. Any modern receiver or soundbar sees that audio tag and tries to pass it through that way, but the actual audio is only in stereo, so there's nothing getting passed to the center channel at all.

If the correct stereo audio tag was being sent, the receiver/soundbar would apply a dolby pro-logic equivalent and separate out a center channel signal.

Now that we've all again identified the issue, when will Xfinity acknowledge and fix it? 

forum icon

New to the Community?

Start Here