Visitor
•
2 Messages
No playback on center speaker
I am using a Sony STR-DH590 receiver with a 3.0 speaker configuration. I am not able to get sound through my middle speaker. It seems that all the passthrough is through my side speakers. I am able to get sound through my chromecast and TV. I have tried each sound setting in the xfinity settings, but with no avail.
CCEthan
Official Employee
•
1.4K Messages
4 years ago
Hi, @user_62cfc3. There could be a few reasons why it only comes through in stereo. Can you tell me what TV box model you have? It will be on the bottom.
2
0
user_89ccc8
Contributor
•
32 Messages
3 years ago
The problem is not the programming, it's in the Xfinity boxes themselves. Numerous customers have reported the same issues, which only happen on the newer X1 and 4k boxes. I went from a legacy DVR box (perfect sound) to a XG1v4 box, and the missing center channel problems started immediately.
What appears to be happening is the new boxes are falsely sending the signal that the accompanying audio is always DD 5.1, when most of the time it isn't. Any modern receiver or soundbar sees that audio tag and tries to pass it through that way, but the actual audio is only in stereo, so there's nothing getting passed to the center channel at all.
If the correct stereo audio tag was being sent, the receiver/soundbar would apply a dolby pro-logic equivalent and separate out a center channel signal.
Now that we've all again identified the issue, when will Xfinity acknowledge and fix it?
0
0