Visitor
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7 Messages
No flex
Got my internet april 29 and been told 4 times the flex equipment was mailed but never arrives but I have confirmation numbers. Also been told 2 times someone would call me back to figure this out and a billing question and no calls. Anyone I can contact to figure out what is going on? I left att who is horrible customer service for this?
XfinityJorge
Official Employee
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835 Messages
1 year ago
Hello there @Oldit2 thanks for contacting our Xfinity Support Team over our Forums. We are happy to see where your Flexbox is so you can start enjoying the service. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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Oldit2
Visitor
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7 Messages
1 year ago
For some reason it will not let me private message you. Using iPhone 12 Pro if that makes a difference.
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Oldit2
Visitor
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7 Messages
1 year ago
Just called xfinity and was told that because I am a disabled veteran and qualified for the ACP I am not eligible for the flex equipment. To say that I am upset is putting it mildly. Not one time was I told that when I was researching switching to xfinity - not once. Xfinity employees should be made aware of this and tell customers all the fine print instead of just making a sale. I will not be recommending xfinity to anyone from now on.
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