O

Visitor

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6 Messages

Thu, Jun 9, 2022 10:19 PM

No flex

Got my internet april 29 and been told 4 times the flex equipment was mailed but never arrives but I have confirmation numbers. Also been told 2 times someone would call me back to figure this out and a billing question and no calls. Anyone I can contact to figure out what is going on? I left att who is horrible customer service for this? 

XfinityJorge

Official Employee

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463 Messages

4 m ago

Hello there @Oldit2 thanks for contacting our Xfinity Support Team over our Forums. We are happy to see where your Flexbox is so you can start enjoying the service. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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6 Messages

4 m ago

For some reason it will not let me private message you. Using iPhone 12 Pro if that makes a difference. 

Official Employee

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320 Messages

Oh, No! That is truly odd. Do you not see the chat icon? Or is it not opening when you click? Are you getting any kind of error message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

Not seeing chat icon. Have tried all the icons thinking I’m just having a bad day but no chat icon. 

Official Employee

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320 Messages

Oh, Man, I do hate when I am having a bad day. The instructions for sending a Direct Message are as follows:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To be sure, you won't see the icon unless you are signed in.

If you are still unable to send us a direct message, you may need to reach out to us 

directly on Twitter or Facebook Messenger using the links at our contact-us page, here - https://comca.st/3MPft1p

I hope this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

4 m ago

Just called xfinity and was told that because I am a disabled veteran and qualified for the ACP I am not eligible for the flex equipment. To say that I am upset is putting it mildly. Not one time was I told that when I was researching switching to xfinity - not once. Xfinity employees should be made aware of this and tell customers all the fine print instead of just making a sale. I will not be recommending xfinity to anyone from now on. 

Official Employee

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320 Messages

Hello, @Oldit2

That is not the experience that we hope for. We honor our Veterans, disabled or not. I would love to assist you. I know that we have been having issues with getting you to Direct Messaging. I am seeing you signed in as a Visitor. Do you see the "Sign In" option at the top of this page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

It shows me signed in. It gives me the option to sign out so I assume I’m signed in. 

Official Employee

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112 Messages

@Oldit2 you are correct, you're signed into public posting with the community, but we need you to send us a private message so we can follow up on your concerns.

 

To send a direct message [private message]:

   Click "Sign In" if necessary
   Click the "Direct Message" icon or https://comca.st/3xKTvYZ
   Click the "New message" (pencil and paper) icon
   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
   - An "Xfinity Support" graphic replaces the "To:" line.
   Type your message in the text area near the bottom of the window
   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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6 Messages

Supposedly I’m there. 

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