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Visitor

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1 Message

Fri, Dec 24, 2021 9:14 AM

Closed

No Crunchyroll or Funimation???

I hate that Flex doesn't have Crunchyroll or Funimation!?! Why don't you have at least one of these? Please add soon. 

XfinityAbbie

Official Employee

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1.1K Messages

9 m ago

@PU3RTOR3CON Hello and thank you for taking the time to reach out to us with this feedback. I will definitely send your feedback up, and hopefully we can add one of those anime apps in the future. 

Visitor

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1 Message

9 m ago

We seriously need the funimation app. I personally pay for a subscription to funimation, but if I can't use it, then I'll send this Flex back and go get a fire stick.

Official Employee

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286 Messages

We are sorry to hear that you wish to possibly return the Xfinity Flex set-top box. There are other amazing and great features and applications that are available on the device that you can most certainly take advantage of such as the Xfinity Voice Remote, HBO Max, Hulu, and many more.

 

If you do wish to return the set-top box, we do provide a variety of quick and convenient ways to return the device such as visiting a local Xfinity Store, local UPS Store (Package and Ship for no charge), or print a return label from our Digital Return Center. You can find additional details, hours, and information by visiting our How to Return Your Xfinity Equipment support page. 

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Visitor

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3 Messages

8 m ago

I would also like to express interest in Funimation and other anime apps. Its very disappointing to see the lack of decent apps and a whole lot of $$$ apps. If you guys haven't yet realized, Anime is pretty much the largest consumed media on the planet right now, next to manga. It would be ludicrous to not jump at that cash cow.

Food for thought for the suits up stairs.

New Poster

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2 Messages

7 m ago

Bumping this to show support for Crunchyroll, since Funimation and VRV have been folded into it.

Visitor

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2 Messages

6 m ago

It's been a month since crunchyroll or funimation has been requested. Can we get an update on this soon? 

Visitor

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1 Message

5 m ago

Updated please, i need funimation and crunchyroll back in my life. 

New Poster

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2 Messages

5 m ago

I couldn't find crunnchyroll in the flex apps and I ended up in this post, please add crunchyroll!

(edited)

Official Employee

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341 Messages

@Shinku - Thanks so much for visiting and commenting here on the Xfinity forums! Your feedback is vital and helps us reevaluate the channels and programs we offer. Thank you! Your feedback has been documented here, and I myself am also hoping we can add Crunchyroll in the future! You can learn more about the apps availble using Xfinity Flex here.

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Visitor

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2 Messages

Adding my support for Crunchyroll on the Flex.  Not having it means I'll spend more time watching my computer than my TV, and my flex will remain the forgotten box in the corner.  I haven't missed it in the last 45 days, and I guess I won't miss it in the next 45 either.

Visitor

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1 Message

Please add crunchyroll

Visitor

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1 Message

I also would like Crunchyroll and Funimation please

Official Employee

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374 Messages

@Taego, I certainly understand your concerns and I will forward on your valued feedback to aid in our endeavors to make the customer experience our greatest product. Or if you would prefer, you can provide us your feedback by clicking on “Feedback” located on the bottom of any page on https://comca.st/3MgQrIS. Did you have any other questions or concerns that I can assist you with?

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Visitor

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1 Message

4 m ago

Please add the anime apps to the flex box.

Visitor

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2 Messages

4 m ago

We still need a Crunchyroll app on the Flex.  This is a critical oversite and anime is vastly underrepresented without it.

Official Employee

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358 Messages

Hi there @milythael, thank you so much for the feedback. As an anime fan myself, I do hope the Crunchyroll app comes to the Flex box as soon as possible. Once the App has been added to the Flex box, customers will be notified. 

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Visitor

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3 Messages

@XfinityRoberto​ yall say the same dribble. How about a non generic answer. Comcast takes such advantage of their customers because of the internet monopoly they hold over all their users. I have to call every month to dispute billing changes. Theyve tried to charge me for amc plus 3 months in a row just for simply opening the app to try and sign in. I subscribe though the actual amc entity and the fact that they make you sub thru their flex app just to get the kickback is bs. I highly doubt anyone of actual power woll ever see this thread. They never listen to their customers and are perfectly happy to do just that.

I wouldnt hold my breath guys. Just use a browser or get a cheap 30 dollar roku stick. 

Visitor

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1 Message

4 m ago

I too agree that the flex box is sorely lacking without crunchyroll, an anime streaming service, or the ability to add it. Just the ability to add streaming services that interests the customer to the flex box would be a major improvement, and the most feasible solution to the missing streaming services conundrum like no anime. This way the customer can make the flex box the best xfinity product to them through customizations of their choosing. Plus xfinity doesn't have to pain stakingly add apps only after enough have voiced the desire for it. The apps would be at our fingertips making the flex box the best aggregator for streaming out there.

Visitor

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3 Messages

@Cowboy_bebop_1980​ see my comment just above this. 

Official Employee

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602 Messages

@Cowboy_bebop_1980 Thank you so much for this feedback. We always appreciate hearing our customer's ideas and preferences to help make the Xfinity experience the best it can be. I will forward your ideas about adding anime options and the ability to add additional apps and services. Thanks again!

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Visitor

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1 Message

4 m ago

I am also so frustrated that we can't watch crunchy roll or funimation through the xfinity service. I may switch to the Google streaming device instead. I like being able to download whatever app I wish to use instead of being limited whatever comes with it.

Official Employee

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133 Messages

Hi @user_1a42db Thank you for taking the time to reach out to us through Xfinity forums!

 

We would hate to lose you as a customer! I truly appreciate you taking the time to provide us with this valuable feedback! 

 

Crunchy Roll and Funimation are some of my go to streaming services! I'm currently watching Demon Slayer and Fairy Tale! I think it would be an awesome idea to incorporate these services onto out platform! 

 

You can submit your suggestion here

 

If there is anything else we can help you with, please let us know! :)

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

4 m ago

I am here to also say I NEED CRUNCHYROLL. My LG tv doesn’t have so It’s the only reason I got the flex box and it doesn’t even have it either :( 

user_MikeG

Contributor

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71 Messages

Hello @user_539fc8, I appreciate you reaching out to us with your feedback regarding Crunchyroll. I will certainly get your feedback passed along, and I want to thank you for your suggestion!

Visitor

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1 Message

3 m ago

Just here to update...... still no crunchyroll 6 months later just work out a deal. xfinity you are a massive company i promise more people want crunchyroll on here solely because it is the most consumed media in the entire world even it is japanese or chinese or korean we love it. Americans everywhere love anime i mean have you ever looked at tiktok if you are a new user fresh no likes your going to see anime stuff because honestly its loved everywhere. i just watch my stuff on my pc if need be but it sure would be nice to just hit that button and watch on the dank internet i pay for...That is all update already give us CRUNCHYROLL

XfinityChe

Official Employee

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6.5K Messages

That's great feedback, @EnemyDelusions49! We truly appreciate it. Please use this link to share your feedback in the hopes of getting this added sooner. 

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Visitor

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1 Message

3 m ago

Bro I been trying to Funimation forever plz let them add it as soon as possible 

Visitor

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1 Message

3 m ago

I’m probably going to send this back because I mean I don’t need it I have a subscription to Funimation and Crunchyroll and I can’t watch it so it’s pointless to keep it 

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