U

Visitor

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2 Messages

Wed, Feb 23, 2022 3:18 AM

Closed

Network no showing as an option

Have spent 2 days on chats/phone with c/s!  Lost 2, will be 3 days tomorrow from work!  Did everything the c/s techs suggested.  Still nothing... No internet for phone, Mac and printer.  Is it time to go to another carrier!?!?

Official Employee

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324 Messages

9 months ago

Thank you for taking the time to reach out to our Forum for assistance @user_cbcdf6. This is certainly not the experience that we want you to have and I am here to help make sure that we get this resolved. Just to clarify, are you having an issue with all of your services or Flex? This has been posted under the Flex category and I want to make sure that we get this resolved. 
What troubleshooting steps have been taken so far and have you been alerted to any type of service interruption in the area that could be causing this issue or does it seem to be isolated to your home? 

Visitor

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2 Messages

9 months ago

I have taken every trouble shooting action suggested by 3 techs.  Still nothing.  I only have internet to stream, work at home ( probably fired soon!) and security .

How can THREE techs not figure this out 🤷‍♀️.  Can be damn sure if I didn't pay, the treatment would be swift and harsh.

I don't want to go back to VZ, I hate t them, but at least their product works

The c/s agent who called today, actually laughed when I told her I wanted to have a week prorated off my bill....

Whole thing - assine

Official Employee

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232 Messages

I can understand your frustration. I would like to look over your account and see what we can do to help. If you could, please send us a DM using this link: [modmail](https://comca.st/3sjXppe)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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