U

Visitor

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5 Messages

Wed, May 4, 2022 7:32 PM

My list is missing

When I add movies to “My List” I get the check mark BUT nothing happens. There isn’t a My List screen or link anywhere on my menu.

Using the voice search opens a Welcome to My List page that doesn’t work and typing “My List” in the word search gets a “That didn’t go as planned…” page. 

I have already reset the box, and updated and it.

HOW DO I FIX THIS?

Official Employee

 • 

1K Messages

Hace 20 d

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are having difficulty with the My List feature. I use it a lot to keep track of shows and movies that I'm interested in. I'm more than happy to take a look and see how we can help resolve this for you. I appreciate you providing the steps you've already taken and would like to get a closer look at things on our end. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Visitor

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5 Messages

@XfinityBillie​ So  no fix?  You are not willing to say here how I can remedy this problem? 

XfinityJorge

Official Employee

 • 

334 Messages

Thanks for the response @user_362623 we appreciate you actively using our Forums. We are going to need to take a deeper look into this to see the root cause of the issue. Please send us a message so we can help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

So no help. I’ll cancel and go somewhere else. Have a great day…

Official Employee

 • 

264 Messages

Hi, @user_362623 it looks like XfinityJorge extended some additional help to resolve your concerns. It seems your concerns will need a closer look and we will have to ask you for your account details but we never ask for these details over a public message. Do you mind following the link below to get started. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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