Silentstar777's profile

New Poster

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4 Messages

Monday, December 5th, 2022 3:03 AM

Loading discovery plus.

I just changed my discovery plus password and now it won't open on my xfinity flex. What do I do.

Official Employee

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381 Messages

2 months ago

Thank you for taking the time to reach out to our community, @Silentstar777. That is not good! Were you able to recover your Discovery Plus on your Flex box or are you still having issues? Have you checked if it works on other devices outside of the Flex box? 

New Poster

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4 Messages

2 months ago

Not yet. Called both companies, no results. Only good thing is it works now on our Roku TV.

Just stays on logo when I select discovery plus and won't even go to where I can sign in on flex. Really odd.

Official Employee

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817 Messages

I want to make sure we get this working for you, @Silentstar777! Have you tried uninstalling and reinstalling the app? Are you able to sign into the app on different devices? 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

5 days ago

I am having same issue and would love to know how to fix....

Official Employee

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687 Messages

Thank you for reaching out to our Xfinity Forums, @user_22f02e. I just went to check my Discovery+ and it does appear there is an issue with the app trying to load all the way. I will be more than happy to do a bit of troubleshooting with you. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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