Hi there! Thanks for reaching out! It sounds like your latency has gotten noticeably worse over the last couple of months, especially when playing Call of Duty. We know how frustrating that can be — a smooth connection is everything when it comes to gaming.
Let’s get a few quick things checked to start narrowing this down:
Are you connected via WiFi or Ethernet? Wired connections usually offer the lowest latency, so if you’re on WiFi, a switch to Ethernet (if possible) can help.
Have you made any changes to your setup recently? New equipment, devices, or even firmware updates can impact performance.
Do you see high latency at specific times (like evenings)? This could point to network congestion or interference in your area.
Hi there! Thanks for reaching out! It sounds like your latency has gotten noticeably worse over the last couple of months, especially when playing Call of Duty. We know how frustrating that can be — a smooth connection is everything when it comes to gaming.
Let’s get a few quick things checked to start narrowing this down:
Are you connected via WiFi or Ethernet? Wired connections usually offer the lowest latency, so if you’re on WiFi, a switch to Ethernet (if possible) can help.
Have you made any changes to your setup recently? New equipment, devices, or even firmware updates can impact performance.
Do you see high latency at specific times (like evenings)? This could point to network congestion or interference in your area.
user_f253do Thanks for sending that photo over tous. Can you answer the questions we included oin our previous message, so we can dig into this deeper? Thanks in advance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
We appreciate the information! Based on the trouble you're having, I'd like to take a closer look at your account to see if we notice any areas of concern with your internet connection. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
XfinityAirelle
Official Employee
•
2.6K Messages
1 day ago
Hi there! Thanks for reaching out! It sounds like your latency has gotten noticeably worse over the last couple of months, especially when playing Call of Duty. We know how frustrating that can be — a smooth connection is everything when it comes to gaming.
Let’s get a few quick things checked to start narrowing this down:
Are you connected via WiFi or Ethernet?
Wired connections usually offer the lowest latency, so if you’re on WiFi, a switch to Ethernet (if possible) can help.
Have you made any changes to your setup recently?
New equipment, devices, or even firmware updates can impact performance.
Do you see high latency at specific times (like evenings)?
This could point to network congestion or interference in your area.
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