U

Visitor

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1 Message

Fri, Sep 24, 2021 4:17 PM

Closed

Internet/Voice Equipment Rental charge when adding Flex

Xfinity keeps asking me to get the Flex for free, but when I went to add it to may plan a $14/month Internet/Voice Equipment Rental fee was added to the bill. How is it free if you get a $14/month charge?

Official Employee

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643 Messages

1 y ago

Hi there @user_6c31ad!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and ready tot assist in any way that we can with getting that Flex device out to you.  How are you looking to order the device?  We can assist here or go to https://comca.st/3o9rXIz and select "Get Flex on Us".

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