U

Visitor

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2 Messages

Thu, May 26, 2022 10:45 PM

I’d like to do a factory reset on a Flex box with an XR16 remote.

I’d like to do a factory reset on a Flex box with an XR16 remote. 

XfinityJorge

Official Employee

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402 Messages

2 m ago

Hello there @user_bad486 thanks for o=contacting our Xfinity Support Team over our Forums. We are happy to help you with your flex box. Are you experiencing any issues with it or just trying to do a routinely factory reset? 

Visitor

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2 Messages

@XfinityJorge​ I was trying to do a factory reset before returning the device. 

Official Employee

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328 Messages

No worries @user_bad486 we do take care of a reset as soon as it comes back in regardless if one has already been done to ensure all data is wiped for the box. If you would like to do the factory reset before getting the flexbox to us you can:

  • 1.      Ensure the device is currently powered on
  • 2.      Press the ‘POWER’ and ‘MENU’ buttons on your remote at the same time
  • 3.      Press BOTH the UP and DOWN arrow buttons on your remote, then Select ‘Restore Defaults’ option
  • 4.      Press ‘OK’ – this should cycle the equipment to perform a factory reset
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