U

Visitor

 • 

2 Messages

Wed, Mar 31, 2021 7:27 PM

Hulu Issues!

I've been trying to log in to Hulu on the Flex Box for 5 says now. I keep getting error message "We're sorry! There was an error attempting to log you in. Please try again later."

I can log in just fine on all other devices. 

Responses

Visitor

 • 

1 Message

5 m ago

Having issues too.  First time ever using Hulu and the flex won’t allow me to log in

XfinityAmir

Official Employee

 • 

6.5K Messages

Hello all, this isn't the experience that we want for you. Please allow me the opportunity to help you get logged into your app. For further assistance please send me a private message with your full name and street address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

I too have just begun having these issues. I can log onto Hulu with my Amazon Fire Stick but not with flex. Tried logging in on my son’s tv this morning and same thing happens while using his X1 remote. Is Comcast trying to force me to pay Comcast to use the app?  I have been paying for myself for several years?  I too spent hours on phone with Hulu and xfinity. Guy said he shows that I do not subscribe to Hulu thru xfinity and that was it

Official Employee

 • 

329 Messages

Hello, @user_a52557! Thank you so much for reaching out to us over our Community Forums. I do apologize you are having a login issue for the Hulu app on our X1/Flex system. Just to confirm, you definitely can use your own Hulu account to access the app over our X1/Flex system. There is no need to subscribe to Hulu through Xfinity. 

Please try running through the below troubleshooting steps to gain access to Hulu on our X1/Flex box.

 

*Clearing Cookies and Local Storage Data from Your TV/Flex Box

-Press the Xfinity button (X1 or Flex) or home button (Flex) on your remote.

-Use the right or left arrow buttons to get to the gear icon, then press OK to go to Settings.  

-Use the up or down arrow buttons to get to Privacy, then press OK.

-Go to Clear Cookies and Local Storage Data and press OK.

-You'll see a confirmation window. Press OK to clear cookies and local storage data.

-You'll see a confirmation message once cookies and local storage data have been cleared from your TV Box.

-Once the Cache, and Cookies are cleared please try logging into Hulu.

Note:

Clearing cookies and local storage data may sign you out of many apps on your TV Box and may affect apps on devices linked to your account. Re-launching apps may store new cookies and data on your TV Box.

 

*Next step if you are still unable to log into Hulu, please confirm the password is correct by selecting show password when logging on. Verify the correct password is entered, and try logging in while the password is visible. 

 

*If that doesn't help, try logging out of Hulu on any other devices, or web browsers, and try the app on the Flex box again.

 

*Next step if still unsuccessful please Release, and Renew your IP address from a computer. The steps for various operating systems are listed here: https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address

 

*If the problem remains unresolved, please contact Hulu customer service at 888-265-6650 to check for any IP bans on the app, and your Hulu username. 

 

If after attempting the above troubleshooting steps, please reach out to us directly by sending us a private message.  The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account. Thank you!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

5 m ago

We same have the same issue! It’s been weeks and still not a fix! 

XfinityRay

Official Employee

 • 

283 Messages

Hello, @user_bf4089. We are glad to help with the Hulu app so you can enjoy your service again. What troubleshooting steps have you taken so far such as sending signals in the Xfinity My Account app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

5 m ago

What really angers me about this situation is that you guys KNEW about it!!! I spent over an hour twice talking with support and getting disconnected after being handed off to multiple people. I jumped through your hoops and repeatedly put in my computer generated password (annoying) as well as attempting it via CPU registration. I was often told it was a Hulu account issue, after I tried multiple valid accounts that work on my smart TVs and other streaming devices. Hulu even thinks the flex box is registered. I just was tired of using two remotes. You guys let me order another flex box when you KNEW it wouldn't work!!! Had I simply been told that this was an ongoing issue, which it OBVIOUSLY was, I would be more understanding. It appears I will have to buy another ROKU. 

XfinityAmira

Official Employee

 • 

2.4K Messages

Hello @user_a053e8, thanks for reaching out to us on our Forums page about the issues you're experiencing with Hulu on the Flex box. As an avid watcher of Hulu on my cable box/TV, I definitely understand your concerns around this. I hate to hear your experience working with us on this has not gone well, it is never our intention to make you feel this way. I would love to turn this around for you and further look into this issue on our end. 

 

My expert team is here to help and can certainly assist you with this and any other service needs you may have. To get started, please send us a Private Chat Message! To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

5 m ago

I've been dealing with this issue since early March. When I initially talked to a top tech at Xfinity they said it was a known issue being worked on. Called back last month for an update and no one knew about this issue. Was given a new flex box but still the same issue. Contacted Hulu and they had me do a reset of modem and flex and was able to login but a week later was somehow logged out and getting the same error message again. Spoke to Hulu today, 5/6/21, and they state this issue is only occurring with Xfinity flex boxes. Sounds like y'all need some better communication on your end Comcast with both your employees and your customers. This is how you lose customers. 

Visitor

 • 

1 Message

5 m ago

Thought that flex would be a great alternative to the Firestick but nope!  Can’t log into Hulu and it also doesn’t save my progress if I start watching a show on a different tv and then try to finish on the flex or vice versa.  I also get error messages that stop my streaming saying there are too many devices streaming on my account when I am the only one home and only watching one tv.  Glad it was free but I’ll be sending it back.  Total junk! 

Visitor

 • 

1 Message

4 m ago

Ive been having this issue since I got the flex box in February. I still can’t log into Hulu on it. I went on my Hulu account and deleted devices thinking that was the issue (too many devices logged in I don’t know ) but that didn’t work. I can log in on everything BUT my flex box. I just get the try again later error message. Definitely a Xfinity problem. Pretty irritating.

Visitor

 • 

22 Messages

I have been in constant contact with Xfinity for the past 6 weeks, and while there is still an open an.active ticket and "this has been escalated to the highest support engineers to work in tandem with hulu support" to fix the issue,.... there is still no solution.  Just lots of different people calling me or DMing me a couple times a week to "update" me that there is no updates.  Absolutely infuriating.

Official Employee

 • 

327 Messages

Hi, @user_9daa4a! Thanks for reaching out over our forums page and for patiently waiting for a response. I am sorry to learn about this experience with the flexbox. This is definitely not how we want you to feel. We will do all that we can to help better your experience with our flexbox. To further assist, please feel free to send us your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

4 m ago

Mine is stuck on the Hulu screen.  Did you find a solution?

Visitor

 • 

2 Messages

Unfortunately there's been no help or fix as of yet. This is ridiculous 😒 

Visitor

 • 

22 Messages

Still working with Comcast to get it fixed.  Supposedly they actually found the error in the code finally and are actively working to correct it, but  currrently the problem still persists

Official Employee

 • 

2.9K Messages

Hey, that's great news! It's good to hear they've been able to pinpoint the cause so now they know where to make repairs. We haven't received any new updates quite yet on our end but we will continue to keep an eye out and keep checking in. Hopefully, it shouldn't be too much longer. :)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
XfinityBrie

Official Employee

 • 

357 Messages

Hi Amanda, we're just sending a message to stay in communication so this chat ticket does not close automatically. We'd like to confirm the status of your Hulu access and follow-up again as needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

22 Messages

I have a direct contact every week now from a coordinator with the developers and engineers.  As of 10:15am central, May 31 the problem is still occurring.

RadTV

Problem Solver

 • 

534 Messages

4 m ago

Using the Hulu app as of 5/31/21 and it appears to be working now. IT may have fixed it.

Visitor

 • 

18 Messages

4 m ago

Still not working for me as of 5/31/21 !!

I have even tried removing the stream device from my Hulu account, reboot the stream box & the cable modem.

Still stuck at the Hulu Login screen.

RadTV

Problem Solver

 • 

534 Messages

@Customer001100 Maybe the app requires an update? I noticed that the mobile app was updated last week. I wonder what version comcast is using?

Visitor

 • 

1 Message

4 m ago

Same here. Still not working as of 5/31/21.

Looking at the number of posts here, looks like this issue is being faced by a decent number of people and yet there is no clear fix. If there is a fix to this issue (apart from rebooting, which does not seem to work, and uninstalling, which is not possible), could the moderators please update this thread with the said fix, instead of asking every individual user to message them privately? That would make things easier for everyone.

Official Employee

 • 

203 Messages

Thank you so much for taking time to reach out to us here, @user_3863fa! I'd love the opportunity to look into this further and create a ticket if needed. In order to create a ticket, I do need to request personal information which can only be done in a private chat. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
RadTV

Problem Solver

 • 

534 Messages

4 m ago

The hulu app is out again on 6/1/21. Seems like touch and go with the app.

Visitor

 • 

1 Message

4 m ago

Hi all. Same issue here. Found this article on FAQ from Xfinity that in fact says Hulu is NOT supported by flex box... https://www.xfinity.com/support/articles/hulu-app-faqs

Hope this gets remedied soon. 

Visitor

 • 

22 Messages

@user_c6fd23 that article specifically states that Hulu is on the Flex device, which is what we are discussing here.  If you are specifically looking for Hulu Live then yes, xfinity doesn't support the Live feature

Official Employee

 • 

369 Messages

Hi there, a_quint, I just wanted to check in and see if you're still having any issues regarding your streaming concerns or if our engineers were able to provide you with any more details? Please let us know at your earliest convenience and thanks again for your time! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

22 Messages

Yes, as of June 7th 10:05am I am still unable to login.  I spoke with someone Friday afternoon and now it seems the engineers and hulu seem to be battling it out for blame, but since they're discussing it back and forth I don't care who's fault it is,... I need it fixed.  I am supposed to hear from the ticket coordinator today, hopefully we can finally actually get somewhere.

Official Employee

 • 

350 Messages

Thanks so much for getting back to us with this information. I'm terribly sorry that this has been such an inconvenience, and you've been waiting this long. I will follow up with you again after your call to make sure this issue was addressed. We will connect again very soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

4 m ago

June 2nd and I am now getting this message and HULU doesn't know how to fix it. 

Official Employee

 • 

336 Messages

@user_770f8b Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
RadTV

Problem Solver

 • 

534 Messages

@user_770f8b Try using the Hulu app now.  The issue appears to be fixed as of 6.4.21

Visitor

 • 

18 Messages

Still not working for me as of 6/6/21 !

Same error

RadTV

Problem Solver

 • 

534 Messages

@Customer001100 @user_6bb4e2  Have you tried clearing the cookies and Cache from the box? Try this: 

        Settings> Privacy > Clear Cookies....

Visitor

 • 

18 Messages

Tried clearing Cash & Cookies and still have the same issue.

Also verified that there has been no patches to my Comcast Flex box!

Last update was V6.0.0 5/05/21!

Visitor

 • 

1 Message

4 m ago

I have been having this issue for over a month now. I think it’s absolutely ridiculous that Xfinity hasn’t resolved this issue, especially since we have to pay for the service! FIX THIS XFINITY or I’m transferring service elsewhere!!! So frustrating that i can log in on any other device!! 

RadTV

Problem Solver

 • 

534 Messages

@Customer001100 @user_6bb4e2  Have you tried clearing the cookies and Cache from the box? Try this: 

        Settings> Privacy > Clear Cookies....

Visitor

 • 

18 Messages

4 m ago

a_quint have you heard from Comcast coordinator?

Here is the latest information I was given

I got off the phone with Hulu & Comcast and they both know there is an issue but still no patch or solution. They will not even give me an ETA when they will have the issue fixed! I was told to check back in a week.

I don't know where RadTV got his information that it was fixed on 6/4/21.

Visitor

 • 

22 Messages

No, I have not heard from the coordinator today like he and I had discussed on Friday afternoon, so I'm a little disappointed.  We're on day 70 at this point. Last he had said was that they thought is was some sort of ISP or IP block they they didn't know how to fix and they needed hulu to to help on their end.

As for RadTV, I have no clue what he's talking about because it's efinitely not about my trouble ticket.  

Official Employee

 • 

368 Messages

Hey there, @Customer001100. We'd love to help and look further into this for you. Can you please send me a PM with your name and address?

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here