Hulu Issues!

Hello all, this isn't the experience that we want for you. Please allow me the opportunity to help you get logged into your app. For further assistance please send me a private message with your full name and street address.

I too have just begun having these issues. I can log onto Hulu with my Amazon Fire Stick but not with flex. Tried logging in on my son’s tv this morning and same thing happens while using his X1 remote. Is Comcast trying to force me to pay Comcast to use the app?  I have been paying for myself for several years?  I too spent hours on phone with Hulu and xfinity. Guy said he shows that I do not subscribe to Hulu thru xfinity and that was it

Hello, @user_a52557! Thank you so much for reaching out to us over our Community Forums. I do apologize you are having a login issue for the Hulu app on our X1/Flex system. Just to confirm, you definitely can use your own Hulu account to access the app over our X1/Flex system. There is no need to subscribe to Hulu through Xfinity. 

Please try running through the below troubleshooting steps to gain access to Hulu on our X1/Flex box.

*Clearing Cookies and Local Storage Data from Your TV/Flex Box

-Press the Xfinity button (X1 or Flex) or home button (Flex) on your remote.

-Use the right or left arrow buttons to get to the gear icon, then press OK to go to Settings.  

-Use the up or down arrow buttons to get to Privacy, then press OK.

-Go to Clear Cookies and Local Storage Data and press OK.

-You'll see a confirmation window. Press OK to clear cookies and local storage data.

-You'll see a confirmation message once cookies and local storage data have been cleared from your TV Box.

-Once the Cache, and Cookies are cleared please try logging into Hulu.

Note:

Clearing cookies and local storage data may sign you out of many apps on your TV Box and may affect apps on devices linked to your account. Re-launching apps may store new cookies and data on your TV Box.

*Next step if you are still unable to log into Hulu, please confirm the password is correct by selecting show password when logging on. Verify the correct password is entered, and try logging in while the password is visible. 

*If that doesn't help, try logging out of Hulu on any other devices, or web browsers, and try the app on the Flex box again.

*Next step if still unsuccessful please Release, and Renew your IP address from a computer. The steps for various operating systems are listed here: https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address

*If the problem remains unresolved, please contact Hulu customer service at 888-265-6650 to check for any IP bans on the app, and your Hulu username. 

If after attempting the above troubleshooting steps, please reach out to us directly by sending us a private message.  The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account. Thank you!

Hello, @user_bf4089. We are glad to help with the Hulu app so you can enjoy your service again. What troubleshooting steps have you taken so far such as sending signals in the Xfinity My Account app?

Hello @user_a053e8, thanks for reaching out to us on our Forums page about the issues you're experiencing with Hulu on the Flex box. As an avid watcher of Hulu on my cable box/TV, I definitely understand your concerns around this. I hate to hear your experience working with us on this has not gone well, it is never our intention to make you feel this way. I would love to turn this around for you and further look into this issue on our end. 

My expert team is here to help and can certainly assist you with this and any other service needs you may have. To get started, please send us a Private Chat Message! To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I have been in constant contact with Xfinity for the past 6 weeks, and while there is still an open an.active ticket and "this has been escalated to the highest support engineers to work in tandem with hulu support" to fix the issue,.... there is still no solution.  Just lots of different people calling me or DMing me a couple times a week to "update" me that there is no updates.  Absolutely infuriating.

Hi, @user_9daa4a! Thanks for reaching out over our forums page and for patiently waiting for a response. I am sorry to learn about this experience with the flexbox. This is definitely not how we want you to feel. We will do all that we can to help better your experience with our flexbox. To further assist, please feel free to send us your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. 

@Customer001100 Maybe the app requires an update? I noticed that the mobile app was updated last week. I wonder what version comcast is using?

Thank you so much for taking time to reach out to us here, @user_3863fa! I'd love the opportunity to look into this further and create a ticket if needed. In order to create a ticket, I do need to request personal information which can only be done in a private chat. Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help. 

@user_c6fd23 that article specifically states that Hulu is on the Flex device, which is what we are discussing here.  If you are specifically looking for Hulu Live then yes, xfinity doesn't support the Live feature

Hi there, a_quint, I just wanted to check in and see if you're still having any issues regarding your streaming concerns or if our engineers were able to provide you with any more details? Please let us know at your earliest convenience and thanks again for your time! 

Yes, as of June 7th 10:05am I am still unable to login.  I spoke with someone Friday afternoon and now it seems the engineers and hulu seem to be battling it out for blame, but since they're discussing it back and forth I don't care who's fault it is,... I need it fixed.  I am supposed to hear from the ticket coordinator today, hopefully we can finally actually get somewhere.

Thanks so much for getting back to us with this information. I'm terribly sorry that this has been such an inconvenience, and you've been waiting this long. I will follow up with you again after your call to make sure this issue was addressed. We will connect again very soon. 

@user_770f8b Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@user_770f8b Try using the Hulu app now.  The issue appears to be fixed as of 6.4.21

Still not working for me as of 6/6/21 !

Same error

@Customer001100 @user_6bb4e2  Have you tried clearing the cookies and Cache from the box? Try this: 

        Settings> Privacy > Clear Cookies....

Tried clearing Cash & Cookies and still have the same issue.

Also verified that there has been no patches to my Comcast Flex box!

Last update was V6.0.0 5/05/21!

@Customer001100 @user_6bb4e2  Have you tried clearing the cookies and Cache from the box? Try this: 

        Settings> Privacy > Clear Cookies....

No, I have not heard from the coordinator today like he and I had discussed on Friday afternoon, so I'm a little disappointed.  We're on day 70 at this point. Last he had said was that they thought is was some sort of ISP or IP block they they didn't know how to fix and they needed hulu to to help on their end.

As for RadTV, I have no clue what he's talking about because it's efinitely not about my trouble ticket.  

Hey there, @Customer001100. We'd love to help and look further into this for you. Can you please send me a PM with your name and address?

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.