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Visitor

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2 Messages

Wed, Mar 31, 2021 7:27 PM

Hulu Issues!

I've been trying to log in to Hulu on the Flex Box for 5 says now. I keep getting error message "We're sorry! There was an error attempting to log you in. Please try again later."

I can log in just fine on all other devices. 

Responses

Official Employee

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275 Messages

4 m ago

Hello, @, thank you for taking the time to reach out in our forum and giving me a chance to help with your Hulu app issue on our Flexbox. I love that new little thing and am excited about adding Disney+/ESPN+ recently, the future is big for this platform lol. I'd be a little frustrated if I couldn't log in for that long, so I can understand where you're coming from. Let's roll up our sleeves and get this resolved for you. Are there any error codes that pop up on your screen? Also, what troubleshooting steps have you taken on your end, that way we're on the same page. 

Visitor

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1 Message

4 m ago

I'm having the same exact problem. Were you able to get this fixed?

Visitor

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1 Message

4 m ago

Same problem here, there are no error codes. It just simply states “Were sorry! There was an error attempting to log you in. Please try again later”.

Visitor

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22 Messages

4 m ago

I used Hulu's customer service chat for this exact problem 3 days ago and was told there were multiple tickets open for this issue and they were investigating, but that currently there was no known solution.  And then they ended the chat by telling me to just watch on a different device until they fix it.

(edited)

Visitor

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22 Messages

4 m ago

I am STILL having problems accessing hulu through the flex.

Visitor

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22 Messages

4 m ago

No it only says there was an error attempting to log you in.

Visitor

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22 Messages

4 m ago

All other apps work as expected 

Visitor

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16 Messages

4 m ago

I have the same issue Hulu says its the xfinity box and I have to wait for a patch!

Visitor

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16 Messages

4 m ago

I have the same issue Hulu had me unplug the box and do a poser cycle. Still like everyone else I cannot get past the login. Says try again later.

No error codes in any corner of the screen. Hulu says this is a wide spread issue with Xfinity Flex boxes.  Hulu told me both Hulu and Xfinity know of the issue but no time line when it will be fixed. I was told to try login once a day for the next few weeks and see if it is resolved.

Visitor

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22 Messages

4 m ago

I unplugged router and reestablished, then unplugged flex to reset.  This did not help.  I have also removed the device from my hulu account device list to try again,... nothing.  I have deleted my cache on the flex and then went through the unplugging  and reestablishing of the modem and flex again,... still nothing.

Visitor

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16 Messages

4 m ago

1.) On the Xfinity FLEX Streaming box the main apps cannot be removed !!

2.) I have the same issue and spent hours with both Xfinity & Hulu Network support (tier3).

     The issue is effecting ALL Xfinity customers, with the flex box, who attempt to sign in for the first time to their Hulu accounts.

      Hulu network team told me the issue is being worked on but a solution has yet to be found.

3.) I was told by Xfinity & Hulu to keep trying once a day to login till the problem has been resolved.

4.) Pulled box re-installed Roku stick problem solved!

5.) To the Xfinity Official Employees - Please check with upper tier before making people perform task that will not resolve the issue.

I hope this helps anyone with the same issues.

Visitor

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22 Messages

4 m ago

As the previous customer said, uninstalling apps on the flex is not possible also this isn't my first time log in on this device for Hulu,... i was logged out somehow almost 2 weeks ago and just can't get back in.

(edited)

Visitor

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1 Message

4 m ago

I'm glad I found this forum because I thought it was just me. But im upset because we are paying for TWO separate services (hulu &Xfinity) and not getting any of the benefits. Been having this problem going on 3 weeks now.

(edited)

Visitor

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1 Message

3 m ago

Same issue here! It’s been super frustrating not being able to log into Hulu. Spent hours on the phone with Comcast with no response as to why this is happening. I exchanged the flex box for a newer one and same thing but now it lags badly to load anything!

Visitor

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1 Message

3 m ago

I’m having the same issue as well. Was logged out a couple weeks ago and have not been able to get back in. Very frustrating.

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