Hulu Issues!

Hello! I wanted to follow up on this. I know having issues accessing your favorite apps can be frustrating. I promise we are here to help. I see a few of you have had the same issue. How is everything going so far? Are you still receiving the same error message when attempting to log in? Has anyone tried any troubleshooting steps on their device that resulted in a resolution?

Yes. I'm having the same problem for the past three months or so.

Hello and thank you for taking the time to reach out to us here on our Xfinity forums! I would love to look into this further with you to see if we can resolve this and you can enjoy Hulu on your Flex box. I know how much I love being able to search across streaming platforms with ease using our amazing voice remote. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

I’m still haveing the same problem

I am not showing any known issues on our end at this time. Do you see any error on there that says XRE or RDK by any chance? Even APP then some numbers, usually in the corner of the screen, that will help us to narrow down these issues? Are you noticing it as well on other apps like Netflix, Pandora, YouTube etc? 

@a_quint, this is certainly a unique situation since it is only happening with the Hulu App. I know working together we will get to the bottom of this :). Can you try two basic troubleshooting steps. First, unplug your modem (wait 20 seconds) and plug the modem back in. Second, after your connection has reestablished reset the Flex box by unplugging the box and plugging it back in. If the basics don't work to solve the issue, we will certainly move on to plan B. I appreciate your help getting this fixed up.

Thank you for being such a trooper and trying these steps with us, @a_quint! We definitely want to get this resolved so you can get back to watching your favorite shows and movies :). Have you tried uninstalling and reinstalling the app?

Thank you for the updates. I don't see an official confirmation this is a known issue, and I'd like to dig into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. 

We certainly appreciate the details and all the work you have put into resolving this problem with the Hulu App. I am currently unaware of a large scale problem (that does not mean one is not happening). I will need to dig a little further and possibly send some direct signals to your Flex box. If we can't fix the problem through some basic troubleshooting on my end, a ticket will be opened for our backend teams to investigate. To start, can you send me a private message with your full name, account holders full name (if different), and service address? To send a private message click the chat icon in the right corner. When prompted please send your message to the shared handle "Xfinity Support". We look forward to hearing from you!   

Yeah, my problem started the 29th or 30th of March. I contacted Hulu support on April 1 and have been in continued contact with Xfinity since the 4th both through these forums, DMs, and on the phone.  2 weeks and still feel no closer to a solution.  It's pretty darn frustrating.

Hi there @D_Wash! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

Hello, @Roseycheeks, thank you for commenting on this post and letting us know you are experiencing the issues as well. I would like to get a request submitted for our advanced tech teams to review and look into this on-going issue. If you can please send us a private message so we can collect some information.

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

It looks as if xfinity has known about this issue for a while. I spent hours dealing with customer support and techs. I even had them send me another flex box. This is infuriating, as they KNEW this was not an isolated incident. I would be understanding if they had just been honest and told me there were problems instead of having me jump through hoops for HOURS.

Hi, @user_a053e8! Thanks for using our Forums page to reach out for help with the Hulu concern and for your patience while waiting for a response. I am sorry to learn that we have made you feel this way, already spent hours on this, and even received a new flexbox without a solution. We appreciate you greatly for your time and can certainly help rectify this experience. To research this further, please send us a private message by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.