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Visitor

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2 Messages

Wed, Mar 31, 2021 7:27 PM

Hulu Issues!

I've been trying to log in to Hulu on the Flex Box for 5 says now. I keep getting error message "We're sorry! There was an error attempting to log you in. Please try again later."

I can log in just fine on all other devices. 

Responses

Official Employee

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195 Messages

2 m ago

Hello, @, thank you for taking the time to reach out in our forum and giving me a chance to help with your Hulu app issue on our Flexbox. I love that new little thing and am excited about adding Disney+/ESPN+ recently, the future is big for this platform lol. I'd be a little frustrated if I couldn't log in for that long, so I can understand where you're coming from. Let's roll up our sleeves and get this resolved for you. Are there any error codes that pop up on your screen? Also, what troubleshooting steps have you taken on your end, that way we're on the same page. 

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Visitor

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1 Message

2 m ago

I'm having the same exact problem. Were you able to get this fixed?

Visitor

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1 Message

2 m ago

Same problem here, there are no error codes. It just simply states “Were sorry! There was an error attempting to log you in. Please try again later”.

Visitor

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18 Messages

2 m ago

I used Hulu's customer service chat for this exact problem 3 days ago and was told there were multiple tickets open for this issue and they were investigating, but that currently there was no known solution.  And then they ended the chat by telling me to just watch on a different device until they fix it.

(edited)

Official Employee

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193 Messages

Hello! I wanted to follow up on this. I know having issues accessing your favorite apps can be frustrating. I promise we are here to help. I see a few of you have had the same issue. How is everything going so far? Are you still receiving the same error message when attempting to log in? Has anyone tried any troubleshooting steps on their device that resulted in a resolution?

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Visitor

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1 Message

Yes. I'm having the same problem for the past three months or so.

Official Employee

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247 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity forums! I would love to look into this further with you to see if we can resolve this and you can enjoy Hulu on your Flex box. I know how much I love being able to search across streaming platforms with ease using our amazing voice remote. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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Visitor

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18 Messages

2 m ago

I am STILL having problems accessing hulu through the flex.

Official Employee

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189 Messages

I am not showing any known issues on our end at this time. Do you see any error on there that says XRE or RDK by any chance? Even APP then some numbers, usually in the corner of the screen, that will help us to narrow down these issues? Are you noticing it as well on other apps like Netflix, Pandora, YouTube etc? 

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Visitor

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18 Messages

2 m ago

No it only says there was an error attempting to log you in.

Visitor

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18 Messages

2 m ago

All other apps work as expected 

Official Employee

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106 Messages

@a_quint, this is certainly a unique situation since it is only happening with the Hulu App. I know working together we will get to the bottom of this :). Can you try two basic troubleshooting steps. First, unplug your modem (wait 20 seconds) and plug the modem back in. Second, after your connection has reestablished reset the Flex box by unplugging the box and plugging it back in. If the basics don't work to solve the issue, we will certainly move on to plan B. I appreciate your help getting this fixed up.

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Visitor

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9 Messages

2 m ago

I have the same issue Hulu says its the xfinity box and I have to wait for a patch!

Visitor

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9 Messages

2 m ago

I have the same issue Hulu had me unplug the box and do a poser cycle. Still like everyone else I cannot get past the login. Says try again later.

No error codes in any corner of the screen. Hulu says this is a wide spread issue with Xfinity Flex boxes.  Hulu told me both Hulu and Xfinity know of the issue but no time line when it will be fixed. I was told to try login once a day for the next few weeks and see if it is resolved.

Visitor

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18 Messages

2 m ago

I unplugged router and reestablished, then unplugged flex to reset.  This did not help.  I have also removed the device from my hulu account device list to try again,... nothing.  I have deleted my cache on the flex and then went through the unplugging  and reestablishing of the modem and flex again,... still nothing.

Official Employee

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89 Messages

Thank you for being such a trooper and trying these steps with us, @a_quint! We definitely want to get this resolved so you can get back to watching your favorite shows and movies :). Have you tried uninstalling and reinstalling the app?

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Visitor

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9 Messages

2 m ago

1.) On the Xfinity FLEX Streaming box the main apps cannot be removed !!

2.) I have the same issue and spent hours with both Xfinity & Hulu Network support (tier3).

     The issue is effecting ALL Xfinity customers, with the flex box, who attempt to sign in for the first time to their Hulu accounts.

      Hulu network team told me the issue is being worked on but a solution has yet to be found.

3.) I was told by Xfinity & Hulu to keep trying once a day to login till the problem has been resolved.

4.) Pulled box re-installed Roku stick problem solved!

5.) To the Xfinity Official Employees - Please check with upper tier before making people perform task that will not resolve the issue.

I hope this helps anyone with the same issues.

Official Employee

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193 Messages

Thank you for the updates. I don't see an official confirmation this is a known issue, and I'd like to dig into this further. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message. Please add your first and last name to help us locate your account. 

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Visitor

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18 Messages

2 m ago

As the previous customer said, uninstalling apps on the flex is not possible also this isn't my first time log in on this device for Hulu,... i was logged out somehow almost 2 weeks ago and just can't get back in.

(edited)

Official Employee

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106 Messages

We certainly appreciate the details and all the work you have put into resolving this problem with the Hulu App. I am currently unaware of a large scale problem (that does not mean one is not happening). I will need to dig a little further and possibly send some direct signals to your Flex box. If we can't fix the problem through some basic troubleshooting on my end, a ticket will be opened for our backend teams to investigate. To start, can you send me a private message with your full name, account holders full name (if different), and service address? To send a private message click the chat icon in the right corner. When prompted please send your message to the shared handle "Xfinity Support". We look forward to hearing from you!   

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Visitor

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1 Message

2 m ago

I'm glad I found this forum because I thought it was just me. But im upset because we are paying for TWO separate services (hulu &Xfinity) and not getting any of the benefits. Been having this problem going on 3 weeks now.

(edited)

Visitor

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18 Messages

Yeah, my problem started the 29th or 30th of March. I contacted Hulu support on April 1 and have been in continued contact with Xfinity since the 4th both through these forums, DMs, and on the phone.  2 weeks and still feel no closer to a solution.  It's pretty darn frustrating.

Official Employee

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208 Messages

Hi there @D_Wash! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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Visitor

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1 Message

2 m ago

Same issue here! It’s been super frustrating not being able to log into Hulu. Spent hours on the phone with Comcast with no response as to why this is happening. I exchanged the flex box for a newer one and same thing but now it lags badly to load anything!

Official Employee

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103 Messages

Hello, @Roseycheeks, thank you for commenting on this post and letting us know you are experiencing the issues as well. I would like to get a request submitted for our advanced tech teams to review and look into this on-going issue. If you can please send us a private message so we can collect some information.

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

 • 

1 Message

2 m ago

I’m having the same issue as well. Was logged out a couple weeks ago and have not been able to get back in. Very frustrating.

Official Employee

 • 

208 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

 • 

2 Messages

It looks as if xfinity has known about this issue for a while. I spent hours dealing with customer support and techs. I even had them send me another flex box. This is infuriating, as they KNEW this was not an isolated incident. I would be understanding if they had just been honest and told me there were problems instead of having me jump through hoops for HOURS.

Official Employee

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201 Messages

Hi, @user_a053e8! Thanks for using our Forums page to reach out for help with the Hulu concern and for your patience while waiting for a response. I am sorry to learn that we have made you feel this way, already spent hours on this, and even received a new flexbox without a solution. We appreciate you greatly for your time and can certainly help rectify this experience. To research this further, please send us a private message by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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