U

Visitor

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1 Message

Thursday, October 13th, 2022 12:30 AM

How can I stop my flex box from going into sleep mode after inactivity?

I sometimes like to listen to programs while doing other things, or go to sleep to a rain sounds app, but the flex box automatically turns whatever I'm listening to off after a few hours. Am I supposed to just periodically wave the remote around to keep the tv on? Is there a setting I'm missing, here?

Official Employee

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1K Messages

3 months ago

Hey there, thanks for reaching out through Xfinity Forums regarding the power saver function or nap mode. There is currently no way to turn off this setting. I apologize for that inconvenience. This is to help save and conserve energy. Here are the details regarding the power saver function, https://www.xfinity.com/support/articles/x1-power-save-faqs as well as how to manage these settings https://www.xfinity.com/support/articles/x1-power-preferences. Let us know if you have any additional questions! 

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