1 Message

Sun, May 2, 2021 7:27 PM


Flex won’t complete setup

I’m trying to setup my Flex box and it’s giving me error code XRE-00251. It says my account is missing info but when I check my account I don’t see anything missing. Please help!


Official Employee


1.2K Messages

1 y ago

The error message should direct you to get support from the Xfinity Assistant.

that error means that there is an issue with the device appearing on your account.  

please visit and sign into https://www.xfinity.com/xfinityassistant/

Official Employee


878 Messages

1 y ago

Hi there @user_61cf9d! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

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