U

Visitor

 • 

1 Message

Sun, May 2, 2021 7:27 PM

Flex won’t complete setup

I’m trying to setup my Flex box and it’s giving me error code XRE-00251. It says my account is missing info but when I check my account I don’t see anything missing. Please help!

Responses

ComcastChad

Official Employee

 • 

1.2K Messages

2 d ago

The error message should direct you to get support from the Xfinity Assistant.

that error means that there is an issue with the device appearing on your account.  

please visit and sign into https://www.xfinity.com/xfinityassistant/

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Official Employee

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103 Messages

1 d ago

Hi there @user_61cf9d! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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