Flex setup, stuck on select language

I am stuck on the select language screen when setting up a new X1 flex box. The up and down buttons work to select a language, and I have used the power button to power the box on and off. Pressing the center button to select any language does nothing.  We have reset the remote twice and end uo in the same situation, able to move through language options but not select one.  We have also done a full power cycle on the flex box.