Visitor
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3 Messages
Flex needs unplugged every time
I just got the Flex box yesterday. It is set up and paired with my wifi. Every time I shut it off, if I want it to work again, I have to unplug it and plug it back in to get to the Welcome screen. Otherwise, if I just turn it on with the remote, my tv is just a blue screen. I saw on the forum this was an issue a year ago. Was it resolved? Do I have a bad Flex box? I am having trouble in the Xfinity chat services and calling customer service. No one is understanding my problem to fix it.
CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
Hello @user_9676ec. Thanks for reaching out to us here on the Xfinity Forums for support with this issue.
Having to reset your box so frequently is very inconvenient and we would love to help you get this figured out.
Are you just using the remote for your TV to turn it on each time or the Xfinity Voice remote?
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user_9676ec
Visitor
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3 Messages
4 years ago
I'm using the small voice remote that came with the flex
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