U

Visitor

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3 Messages

Sat, Apr 9, 2022 9:10 PM

Flex Language Support

Does Flex support 2 byte characters?

Is there any way to search programs in Japanese on Youtube?
It's garbled now.

XfinityEthan

Official Employee

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842 Messages

1 m ago

@user_c874ea. Are you asking if Flex supports it or Youtube app supports it? The app is created and maintained by Google so any issues can be relayed to us, but we also recommend reaching out to them for initial support. Did the search work previously?

Visitor

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3 Messages

@XfinityEthan​ 

Hi! Thanks for your reply.

My question is whether the Youtube App running on Flex supports 2 bytes characters such as Japanese or not.

I've been using Roku, and I can use Japanese to search Youtube channels there.
I recently got Flex for the first time.
I wanted to search Japanese Youtube channels in Japanese like I do on Roku, but the Japanese letters are garbled.

Who should I ask about this issue?

Official Employee

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177 Messages

Hi @user_c874ea. Please make sure the YouTube app is updated on the Flex box. Sometimes the updates will cause issues such as that!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Hi, Could do you tell me how to update the YouTube app?

I unplugged/plugged the Flex boxed, but nothing has changed.

Thanks.

Official Employee

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339 Messages

Thank you for letting us know what you have done to attempt a resolution. We may need to look into this further from our end. Please send us a Peer to Peer message! Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

So was this fixed? If so, I'd like to know how.

Thank you

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