U

Visitor

 • 

3 Messages

Thu, Sep 2, 2021 2:05 PM

Flex home screen

Can you please make an app to control and customize the Home Screen and settings of our flex setup and also connect it to all sign in options so we are able to do it through our phones instead of the audacious remote?

XfinityAbbie

Official Employee

 • 

774 Messages

5 m ago

@user_e6c138 Hello and thanks for the feedback. We do have a Remote App for compatible devices. You can get some more information here. May I ask what you don't like about the remote? 

Visitor

 • 

3 Messages

@XfinityAbbie 

“Can you please make an app to control and customize the Home Screen and settings of our flex setup and also connect it to all sign in options..”

So that app does nothing with the flex? I am asking because the remote is not a navigating tool with the flex streaming option. I don’t believe I said I don’t like the remote. I don’t like the way the whole thing is set up, it is a streaming option so with the many different outlets there is not enough access to navigate efficiently throughout while using the remote.

Official Employee

 • 

472 Messages

Thank you for reaching out and providing feedback. We are always looking to improve the content and functions of our services. I think this is important feedback and can walk you through how to submit feedback that will be reviewed by the proper department. If you go to https://comca.st/3tdCqmw and scroll to the bottom there will be a link that says "Submit Feedback". That is where you will want to provide your feedback. I can also submit the feed back as well. May I ask how you would like the app to work? Would you want to be able to switch between apps and be able to use the app to log in to your steaming and this app to remember your information?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

@XfinityDena 

Yes to all the above! Thank you for the helpful response! So on the lines of that, just a simple flex home screen app where you could easily control the basic setup of the apps and/or shows, music, etc. that you would want on your "customizable home screen" also making initial sign in and settings control a routine breeze.. 

Official Employee

 • 

229 Messages

Thank you so much for the response @user_e6c138 and for the feedback. We will make sure this gets in the right hands so we can work on improving your experience with our Xfinity Flex service. I love the recommendations and see how useful they can be! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

12 d ago

Please make the home screen in flex customizable. There are way too many apps I don't use. The apps should be rearrangible.

Visitor

 • 

10 Messages

Hello. @user_5c8193 Thanks for reaching out to us today and thanks for the additional feedback. We will have this looked into to see if the apps and Flex service can be improved. We always appreciate any details you are able to provide. 

Visitor

 • 

1 Message

Hello, I agree, this must be fixed. I cannot customize the order apps show up on the home screen? Why not? It makes the whole experience extremely annoying, having to scroll through many apps I do not use. Every other streaming box I’ve ever used has this capability. 

Why make it so we cannot rearrange the apps? 

Official Employee

 • 

582 Messages

We appreciate your feedback and suggestion for our Flex box! We will take this back and hopefully will have that option in the future. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here