1 Message

Sun, Oct 3, 2021 7:46 PM


Flex ENT-22013

I have attempted to restart, unplug, plug back in… all of my Xfinity equipment and am still receiving this error on flex box. How do I fix this?? 


Official Employee


731 Messages

1 y ago


Good afternoon! How are you today? Thank you for reaching out to let us know you have been getting this error with your Xfintiy Flex box. This error typically means that there is a software issue that needs to be updated or looked at.

We suggest a reset to fix this but if that does not work, we need to look at this through your account to send the correct signals. Could you send me a direct message so we can do that, please?


Here's the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

forum icon

New to the Community?

Start Here