U

Visitor

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1 Message

Sat, Apr 16, 2022 2:15 PM

Flex box returning to home screen

Like other Flex users, I get a brief error msg about either nextflix or youtubetv the show will play for a short time after the msg appears then it goes black with the home screen appearing.

Visitor

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1 Message

5 m ago

I'm having the same problem. Even chatted with tech when it first happened. They reset the box, but that didn't resolve problem.

(edited)

Official Employee

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435 Messages

Hey @user_bf2b65, thank you for letting us know you're having the issue with the apps as well. When the black screen pops up, is there any error message or code you've noticed? Also, have you been having an internet problems that may be related since it is with streaming?

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Official Employee

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351 Messages

5 m ago

@user_1b96fe Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you are experiencing these awful playback issues on your Xfinity Flex device, that can definitely be really frustrating. You have definitely reached the right place, and I would be more than happy to help in any way I can! To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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