Visitor
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1 Message
Flex box returning to home screen
Like other Flex users, I get a brief error msg about either nextflix or youtubetv the show will play for a short time after the msg appears then it goes black with the home screen appearing.
Visitor
•
1 Message
Like other Flex users, I get a brief error msg about either nextflix or youtubetv the show will play for a short time after the msg appears then it goes black with the home screen appearing.
user_bf2b65
Visitor
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1 Message
5 m ago
I'm having the same problem. Even chatted with tech when it first happened. They reset the box, but that didn't resolve problem.
(edited)
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XfinityChristopher
Official Employee
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351 Messages
5 m ago
@user_1b96fe Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you are experiencing these awful playback issues on your Xfinity Flex device, that can definitely be really frustrating. You have definitely reached the right place, and I would be more than happy to help in any way I can! To get started, could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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