6 Messages

Fri, Aug 13, 2021 8:38 PM


Flex Box keeps going to the wrong epiode when I "Continue Watching" a show

I love that Flex box combines all my streaming services into one place and that I can Continue Watching a show.

However, it always brings me to the wrong episode when I do this. It brings up an episode several before the episode I am actually on. One show I'm watching, it keeps going back to S1:E1 every time now :(

Any fixes for this?



1 Message

6 m ago

I have the same problem.  Did you ever get this resolved?



6 Messages

@user_1fae35 no- but i also didn’t reach out to support directly other than this post.

i am pretty sure that what happens is it only tracks what episode you last launched from the Flex box homescreen, which is not very useful.

if you watch more than 1 episode at a time or have launched to the show instead of an episode, it doesn’t work right for your next watch.

let me know if you get a fix, as it would be a nice feature to actually use instead of having to do workarounds.

(to be honest, it is way worse that it tries to track which episode and gets it wrong than if it didn’t try at all, as it is harder to just get to the show on xyz service and let show me my next episode than it should be.) 



Official Employee


638 Messages

Greetings @JamSpe and thanks for reaching out. I know how much of an inconvenience this must be. I'd like to ask, what troubleshooting steps have you taken? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here