Flex box did not come with order

I should have received the flex box but it did not come with the getting started kit

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Responses

XfinityDemitrius

Official Employee

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1.8K Messages

3 years ago

Hey @nharper0792,

I am sorry to hear that you did not receive a Flex set-top device with your order. I would highly recommend visiting our Xfinity Flex website at https://comca.st/3SYrfLd where you can place an order for the device. Alternatively, you should be able to visit a local Xfinity Store and pick up the device as a quicker alternative.

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nharper0792

Visitor

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2 Messages

@XfinityDemitrius I tried to request one online but it gives me a $15 charge for the getting started kit.

3 years ago

0

XfinityJaxie

Official Employee

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292 Messages

@nharper0792, thank you for letting us know! It would be our pleasure to assist. We can assist with placing the order from our end. Please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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3 years ago

0

Flex

nharper0792

Flex box did not come with order

XfinityDemitrius

nharper0792

XfinityJaxie

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