Visitor
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2 Messages
Flex audio
This is the second time this has happened and I don't know why and how it fixed itself the first time. The first time it was during a show on Hulu and it just stopped but I was able to watch something else on another streaming app. This time it was during a Netflix show but now I can't hear anything on any streaming apps at all. Anyone have a solution?
XfinityKatie
Official Employee
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744 Messages
4 years ago
Hey there, thank you for taking the time to make this post. It is concerning to hear that you are running into audio issues, and we definitely want to ensure that this is resolved for you ASAP. Have you restarted the box since this happened to see if that had any change in your audio? Also, do you have another HDMI cable available to check and see if using a new one helps? You can run into issues with your audio if your HDMI cable is going bad. So, we want to ensure we can rule that out!
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