Flex Activation

I pulled the plastic tab in the remote before being ready to activate it, and now I can’t figure out how to do so. I don’t get a pop up on my tv because I pulled the tab too soon and can’t find anything else to activate it.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

CCEthan

Official Employee

•

1.4K Messages

2 years ago

@sidney1478. Initial activation is done through the Xfinity app. Did you try that

2

0

S

sidney1478

Visitor

•

2 Messages

@XfinityEthan yes, it says no flex devices found.

2 years ago

0

XfinityThomasA

Official Employee

•

2.3K Messages

Let's take a closer look at your account details together, and we'll better able to assist with your Xfinity Flex box activation, and the error message you're receiving. Could you please send our team a message with your full name and full address? We can definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Flex

sidney1478

Flex Activation

CCEthan

sidney1478

XfinityThomasA

New to the Community?