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4 Messages
Friday, March 17th, 2023 3:04 PM
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How to fix hbo max error code 1e3fd478-db13-4062-d6b4-e5fee4167e5c on flex box
Responses
Official Employee
842 Messages
2 years ago
Thank you for reaching out, to our Xfinity Forums Digital Care Team @user_288889. I will be happy to help out!
When are you seeing/receiving this error? Is it when you are attempting to sign in or when you are trying to stream?
@XfinityKimberlyB
Hi. The error is occurring when streaming.
Problem Solver
743 Messages
@user_288889 Are you experiencing this error on any other devices when trying to stream HBO Max?
I no longer work for Comcast.
No. Can you post some troubleshooting steps?
Its now giving error code d78ca41f-8aa7-4849-da2f-286b7128cca2. Always buffering every few minutes the give error code within 10 minutes of watching. Only on HBO and not on other devices except the one connected to the flex box.
CCKimberly1
Official Employee
•
842 Messages
2 years ago
Thank you for reaching out, to our Xfinity Forums Digital Care Team @user_288889. I will be happy to help out!
When are you seeing/receiving this error? Is it when you are attempting to sign in or when you are trying to stream?
2
0
user_288889
Visitor
•
4 Messages
2 years ago
No. Can you post some troubleshooting steps?
0
0
user_288889
Visitor
•
4 Messages
2 years ago
Its now giving error code d78ca41f-8aa7-4849-da2f-286b7128cca2. Always buffering every few minutes the give error code within 10 minutes of watching. Only on HBO and not on other devices except the one connected to the flex box.
1
0