Its now giving error code d78ca41f-8aa7-4849-da2f-286b7128cca2. Always buffering every few minutes the give error code within 10 minutes of watching. Only on HBO and not on other devices except the one connected to the flex box.
Thank you for letting us know @user_288889. I would be more than happy to help by troubleshooting this for you. First, I wanted to know if you can try performing an Account Refresh to see if this clears the error code you're getting. Let me know if this helps.
I no longer work for Comcast.
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CCKimberly1
Official Employee
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842 Messages
6 months ago
Thank you for reaching out, to our Xfinity Forums Digital Care Team @user_288889. I will be happy to help out!
When are you seeing/receiving this error? Is it when you are attempting to sign in or when you are trying to stream?
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user_288889
Visitor
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4 Messages
6 months ago
No. Can you post some troubleshooting steps?
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user_288889
Visitor
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4 Messages
6 months ago
Its now giving error code d78ca41f-8aa7-4849-da2f-286b7128cca2. Always buffering every few minutes the give error code within 10 minutes of watching. Only on HBO and not on other devices except the one connected to the flex box.
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