Friday, March 17th, 2023 3:04 PM
How to fix hbo max error code 1e3fd478-db13-4062-d6b4-e5fee4167e5c on flex box
6 months ago
Thank you for reaching out, to our Xfinity Forums Digital Care Team @user_288889. I will be happy to help out!
When are you seeing/receiving this error? Is it when you are attempting to sign in or when you are trying to stream?
Hi. The error is occurring when streaming.
@user_288889 Are you experiencing this error on any other devices when trying to stream HBO Max?
I no longer work for Comcast.
No. Can you post some troubleshooting steps?
Its now giving error code d78ca41f-8aa7-4849-da2f-286b7128cca2. Always buffering every few minutes the give error code within 10 minutes of watching. Only on HBO and not on other devices except the one connected to the flex box.
Thank you for letting us know @user_288889. I would be more than happy to help by troubleshooting this for you. First, I wanted to know if you can try performing an Account Refresh to see if this clears the error code you're getting. Let me know if this helps.