Sun, Oct 3, 2021 10:04 PM
Already reset modem, router and flex multiple times.
1 y ago
Good afternoon! Thank you for reaching out to us and bringing this concern with this error to our attention. We always want you to enjoy your service and we are here to help. If you are receiving error ENT-22013: "That didn't go as planned…Sorry about that! A refresh might fix it. Try Again or Go Back", we ask that you please start by resetting your Xfinity Flex equipment. To do this, simply unplug the power cord from the outlet and wait 5 minutes. After which time, you can plug your equipment back in and should notice the equipment restart and a resolution to this error.
Have you also tired unplugging the box for 5-minutes with this reset?