U

Visitor

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1 Message

Sunday, August 7th, 2022 1:20 AM

Closed

Error code ENT-22017

I just bought the new minions movie and I am getting this error code ENT-22017. I have tried resetting the box by unplugging it, but that didn't work either. Please help. 

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Visitor

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1 Message

2 years ago

Same issue and after an hour of going back and forth with virtual assistance, no solution

Official Employee

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814 Messages

2 years ago

Hi there, @user_72ecf6 I'm very sorry for the error code you received when you went to buy the Minion's new movie. I appreciate the time you are taking to speak with us regarding this issue. Can you please send me a private message with your full first and last name along with your full-service address so that I can look into this further for you?

Visitor

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1 Message

@XfinityRichard​ hello same thing ENT - 22017. Man you guys can screw up an iron ball..not just family movie night.....

Official Employee

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1K Messages

Hey there @user_1c683b, I am sorry to hear you are having the same issue with the Minion movie. I am happy to take a look at your account. Could you please send me your first/last name and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

I’m also having the same problem with the movie “NOPE”

Official Employee

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443 Messages

Hi there @user_30fe30  I'm sorry to hear you're seeing the error code with Nope and would be happy to help. We'll need to run some account specific troubleshooting to look into this for you, so we'll ask you to send us a Direct Message. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 years ago

I’ve had the problem with the minions movie

Official Employee

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842 Messages

Thank you for reaching out, @user_0a8e52. My name is Kim and I will be happy to help out today! Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 years ago

Purchased the new Minions movie and I’m receiving the same error code when I try to watch it 

Visitor

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1 Message

2 years ago

any resolution ive only been able to watch the movie once and it keep getting the code now.

Visitor

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2 Messages

@user_fd1db9​ not at all, I've gone through two phone calls with the "technical support" and all they do is ask me to reset it, then they reset t from their end, and then they ask if my wires are all secured. Basic troubleshooting, I honestly don't think they even know what that code means. 

Visitor

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1 Message

Just attempted to rent this and got the same code. Very frustrating. My little guy is so eager to watch. 

Visitor

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1 Message

2 years ago

I am having the same problem, just rented Step Brothers to show my roommate for the first time! She needs to see it! Please help!

Official Employee

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856 Messages

@user_08c30a Thank you for reaching out on the Xfinity Community Forums. I am happy to run through troubleshooting with you if the problem still persists. Are you still seeing an issue with the movie Stepbrothers?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 years ago

It would be nice if [Edited: profanity] Comcast would post the solution on here instead of private messaging everyone

(edited)

Official Employee

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842 Messages

I definitely understand some of these frustrations here. Are you receiving a similar error message when trying to access a movie? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 years ago

I’m also having the same problem with the 48 hours movie “NOPE”

Visitor

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1 Message

2 years ago

Hi, I am receiving this error after purchasing the new Minions movie. Could anyone be able to assist us in resolving this issue?

Contributor

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342 Messages

Hello @user_edf9a5​ Thank you for reaching out through our forum. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

Visitor

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1 Message

2 years ago

I just bought the minions movie and im receiving the same error. Already reset and waiting for a technician to finally call me back. The automated support is the worst. 

Visitor

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1 Message

2 years ago

I have received code ENT-22017 when attempting to watch a movie i paid for, NOPE. In addition to wanting this resolved, i would also want to know what this code is for?

Gold Problem Solver

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541 Messages

Good evening, @Marco22, and thank you for reaching out through our Community Forums for help with this error code you're receiving on your Xfinity Flex box. I know it's been a couple of days since you first posted your response to this thread. Are you still seeing this same error message at this time? If so, can you please tell me what troubleshooting steps, if any, you've already attempted? 

 

I no longer work for Comcast

Visitor

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1 Message

2 years ago

Can’t watch Fall with the same error code? Has anyone gotten an actual resolution from Xfinity? This is what I was told from the online assistant 

While working on the error code - ENT-
22017. The system showed : Docsis Health Results
An automated check has identified the Docsis
Health is Grey
Grey - The Device Health Check was unable to
retrieve the service information from the device
selected.

Official Employee

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856 Messages

@user_bf2537 Thank you for reaching out on the Xfinity Community Forums. The error code means the video/movie could not load. I am happy to work with you and would need to get some account specific information first. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

1 year ago

Same error Ent-22017


Ruined family movie 🎥 night!

Official Employee

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656 Messages

Hi @user_ba90b6. Please send us a private message with your full name and full service address, so we can get this fixed for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

1 year ago

I'm having the same issue on my purchase of Puss in Boots: the last wish

Official Employee

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1.4K Messages

Hello @user_1ae63b! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

1 year ago

Same here for puss in boots. After a week of back and forth with xfinity, a technician appointment, still no fix. It's been almost a month now and same error code ent 22017. 

Official Employee

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1K Messages

@user_4f15ee Thank you so much for letting us know you are also having issues with your Puss and boots purchase. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.  

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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