Visitor
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1 Message
Equipment charge for Discontinued Flex Box
I have been charged $24 per month for two Flex boxes not being returned. I understand this is Xfinity property but they have been phased out. Chat has been very unhelpful. I would appreciate someone looking into these being permanently removed from my account. It is very frustrating.
XfinityDemitrius
Official Employee
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2.4K Messages
2 months ago
Hey @user_i92cl9. Thank you for visiting our official Xfinity Forums Community support page. We can most certainly help review the Xfinity account, billing, and services to see what options are available. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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kmilstead
Visitor
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1 Message
17 hours ago
I am having this issue as well.
It was my understanding when I signed up for xFinity, that the service was free. I just realized I've been charged $25 a month apparently for the last several years.
I've never used Flex or the box.
I would like to cancel and have this removed from my account.
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